Heather Eldridge Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

- Analyzing payroll data to maintain accuracy- Bi-weekly Auditing of Timecard entries to minimize overpayments and created Process Steps Guide to standardize practices. Collaborated on new report from Time & Attendance system to cut down time required for audit by half.- Created Process to centralize and standardize recovery of Overpayments to employees. - Manage Group Benefits payments while on Leave of Absences, including communicating with Employees and maintaining accuracy of… Show more - Analyzing payroll data to maintain accuracy- Bi-weekly Auditing of Timecard entries to minimize overpayments and created Process Steps Guide to standardize practices. Collaborated on new report from Time & Attendance system to cut down time required for audit by half.- Created Process to centralize and standardize recovery of Overpayments to employees. - Manage Group Benefits payments while on Leave of Absences, including communicating with Employees and maintaining accuracy of monthly debit file- Support with reconciling pay runs as needed- Pre or post pay run audits as required- Inform and enforce best practices to ensure data integrity and security Show less

Toronto, Canada Area

- Managed the employment, contract, and salary administration processes for Non-Full Time (NFT) staff - Completed salary calculations for new NFT Academic staff ensuring salary step administration in accordance with the Academic Collective Agreement and College policies.- Provided guidance, advice and direction to College managers regarding policies and procedures, providing options/alternatives/recommendations, which comply with relevant employment legislation/collective agreements in… Show more - Managed the employment, contract, and salary administration processes for Non-Full Time (NFT) staff - Completed salary calculations for new NFT Academic staff ensuring salary step administration in accordance with the Academic Collective Agreement and College policies.- Provided guidance, advice and direction to College managers regarding policies and procedures, providing options/alternatives/recommendations, which comply with relevant employment legislation/collective agreements in hiring NFT staff; promoting best practices in hiring, compensation and working conditions.- Administered data into the Human Resources Information System (HRIS) for Payroll, ensuring overall accuracy and reporting requirements and deadlines are met.- Prepared a range of reports in accordance with Collective Agreements including calculating and issuing reports on Partial Load faculty service; part-time staffing reports; regular and ad hoc reports and statistics for use by Senior Management, College Council, the Ministry of Training, Colleges & Universities and the local Unions.- As a member of the HR management and operational team, contributed to operational and strategic planning priority-setting and decision-making, recommendations for business process improvement.- Hired/Supervised/Mentored co-op student: sets objectives and monitors progress towards objectives.- In collaboration with IT, created:o Mass Record of Employment process to issue ~1500 ROEs efficiently at and of each Termo Mass salary increase process – by rate, %, or Salary Tableo automated salary Step Increase process for Faculty Show less

- In addition to regular Payroll Manager tasks, all ongoing accounting functions: Accounts Payable, Accounts Receivable, Bank Reconciliations, Journal entries, HST/QST remittances, Stats Can surveys, Year-End reporting.

- Managed all aspects of payroll for a Call Centre of up to 1500 employees, 95% hourly, 5% salaried. Biweekly pay using Ceridian software, generating Record of Employments (~50 per pay period), sorting and distributing of pay-cheques. - Monthly revenue invoicing to corporate clients. - Increased level of accuracy in payroll due to bi-weekly reconciliation process to Gross Margin reports. - Supervised direct report; Junior Payroll Administrator: Group Benefits Administration, and… Show more - Managed all aspects of payroll for a Call Centre of up to 1500 employees, 95% hourly, 5% salaried. Biweekly pay using Ceridian software, generating Record of Employments (~50 per pay period), sorting and distributing of pay-cheques. - Monthly revenue invoicing to corporate clients. - Increased level of accuracy in payroll due to bi-weekly reconciliation process to Gross Margin reports. - Supervised direct report; Junior Payroll Administrator: Group Benefits Administration, and taxable benefits to Call Centre agents Show less

- Produced adhoc reports using SQL on demand for Client Services & Management. - Produced reports for each Call-Centre Campaign showing levels of staff efficiency, sales, & production. - Compile centre-wide hours and report to accounting department for reconciliation and Invoicing. Invoicing of receivables to clients. - Payroll verification and reconciliation daily from Efficiency reports. - Back-up for Payroll administrator on Bi-weekly payroll for up to 1200 staff; process… Show more - Produced adhoc reports using SQL on demand for Client Services & Management. - Produced reports for each Call-Centre Campaign showing levels of staff efficiency, sales, & production. - Compile centre-wide hours and report to accounting department for reconciliation and Invoicing. Invoicing of receivables to clients. - Payroll verification and reconciliation daily from Efficiency reports. - Back-up for Payroll administrator on Bi-weekly payroll for up to 1200 staff; process payroll hours, processing of ROEs, calculating bonuses. - Client reporting functions; extract sales information; distribution of reports. - Improved staff efficiency by creating daily reports at an employee level to show call-centre stats. Show less

Maintaining orders of arrival for every group arriving at the hotel. Maintaining all groups in database; adjustments and special requests. Customer relations; followed up on tentative bookings and signed contracts. Received and coordinated rooming lists.

Meeting/Event/Wedding planning & arrangements. Customer management – information requests, event planning, production of Sales Packages, Wedding Packages. Re-designed documents and forms for ease of future use. Editing database to add menu items, room arrangements for ease of future use. Event management services for client functions.

All Bookkeeping and accounting duties - Invoicing, bill payments, record keeping in ledger and Quickbooks. Implemented transfer of information to new Database system. Supported R4W database system - import resumes, and information of candidates. Post Job Orders on newsgroups, database and web-site. Support Web applications - maintain company web-site. Maintain office supplies and materials.

Assisted the Administrator by performing all aspects of tasks related to administering the business affairs of various non-profit client associations, in a competent, speedy and professional manner. This includes all membership duties for the Canadian Institute of Management. Canadian Institute of Management: All Membership duties, i.e. entering new members on the AS400 database, update membership. Renewals, deposit fees collected and update on the AS400, pull membership cards and… Show more Assisted the Administrator by performing all aspects of tasks related to administering the business affairs of various non-profit client associations, in a competent, speedy and professional manner. This includes all membership duties for the Canadian Institute of Management. Canadian Institute of Management: All Membership duties, i.e. entering new members on the AS400 database, update membership. Renewals, deposit fees collected and update on the AS400, pull membership cards and receipts, month end balancing and reports, prepare new member certificates, record student grades and prepare C.I.M. designation certificates. CIM distance Education program including processing membership and recording on the AS400, sending course material to the student, tracking the progress of the students. Process applications for the Professional Manager and Chartered Manager designations. Maintenance of the Canadian Manager magazine subscriptions and advertising material, sending media kits, invoicing for subscription renewal. Process applications for CIM and P.Mgr. rings. Taylor Enterprises: Tracking of all credit card charge backs for the associations. Electronic Technology administrator - upkeep of AS400, NTserver, and 20 workstations. Database upkeep for the Canadian Telecommunications Consultants Association. Meeting registration for National Associations. Show less

All bookkeeping functions including bank account reconciliation, deposits, collections, Accounts Payable, Accounts Receivable, recording of accounting functions onto computerized system, financial statements, preparation of cheques monthly billing of Internal Customers, maintenance of Customer Database, Petty Cash. Maintenance of telephone system, first point-of-contact in office. Management of office supplies, network printer, photocopier, facsimile machine. Production of Business Manual… Show more All bookkeeping functions including bank account reconciliation, deposits, collections, Accounts Payable, Accounts Receivable, recording of accounting functions onto computerized system, financial statements, preparation of cheques monthly billing of Internal Customers, maintenance of Customer Database, Petty Cash. Maintenance of telephone system, first point-of-contact in office. Management of office supplies, network printer, photocopier, facsimile machine. Production of Business Manual, Partner Program Kit. Show less