Heather Elise Shaver Email and Phone Number

I was a competitive sailor at the University of Rhode Island who won the keelboat world championship my junior year and was named an All-American as a senior. What I learned about teamwork from sailing, has translated nicely to my career in complex sales, where getting people to succeed together is key!My first job out of college was as a coach at a sailing school. We taught the four people on each boat that if you’re watching someone else do their job, you’re not doing yours. In order to succeed you must know your job, do your job, and make sure everyone knows what they’re doing and how that integrates with everyone else’s position. When you rotate people through positions on a boat, they earn more respect for the other positions and what communications are essential.Over the past 12 years, I’ve been most successful when I work with companies on consultative sales that improve the customer experience.I don’t particularly want to sell the same blue box 500 times – I have done that am good at it. I prefer to work with clients to assess their needs, work with my team to create a solution that works for that client, and then deliver it. I pride myself on being accessible and empathetic. I excel when I’m included in leadership discussions and know the challenges the company is facing.In the United States, several airports are challenged with small, often badly laid out spaces with no room to expand. I’ve been privileged to help implement technology that enables them to increase throughput of passengers and bags; while providing a memorable experience.I do that by trying to understand the existing process and understanding who the stakeholders are. I try to understand their pain points – and in many cases, they’re not sure. As a result, the first question I usually ask a prospect or existing customer is, “What’s keeping you awake at night?"I try to see things from the customer’s point of view. Colleagues tell me I have a unique ability to make connections between people, ideas, and technology that others don’t often recognize. I see gaps. The informed buyer understands why a system is right for them. I like to educate people to help them make informed decisions and guide them to the right products or services. I have integrity. I will not sell something to customers they don’t need. When they see I have their best interests in mind and have clearly explained the benefits, I’m successful at selling high-ticket items and upselling other products.