Designed, trained, and successfully launched company brand voice in all customer interaction platforms (social, phone, chat, email, etc.). Successfully developed and launched consumer data feedback loop company-wide, including data collection and reporting related to product performance and FDA compliance requirements. Align departmental efforts to assist in companies successful achievements related to sales and EBITDA. Development of SOPs, work instructions, agent resources as well as product informationals and quizzes. Conduct regular and rigorous employee training. Management and onboarding of vital company platforms including call center, all social platforms, payment processing platforms, fraud-screening software, ticketing and other support systems. Oversee all consumer engagement across social media, and relevant retailer platforms including Amazon, Walmart, Target, Sam’s Club, Tik Tok Shop and Facebook Shop. Complete and use statistical analysis of consumer feedback from consumer engagements to advise on projects including product development, manufacturing CAPA’s, marketing communications, and accounting reconciliation.

Partner with C-level leadership on due diligence projects for company sale, and company expansion into B&M retail. Support and manage manufacturing projects for clients including product development projects, contracted manufacturer relationships, as well as client manufacturing schedules and supply chain needs. Support Quality, EHS, and other departments in development and approval of SOPs, including GMP certification. Created, conducted, and managed all employee training. Management of administrative and sales staff, as well as co-management of farm and agricultural projects. Lead ERP database onboarding as well as partnered in management of other company technical platforms. Facilitated and managed all appropriate company certifications including business licenses, FDA registration, GMP certification and Kosher certification.

Same day plan and execution of hotel event parking accommodations of 250 cars or more. Training and managing a staff of as large as 30 associates at a time. Management of 5 sub-departments per shift. Manage employee training and audits. Develop plans for process improvements and staff development.