Heather Freeman Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Supervised the entire moving process for clients, including packing materials and scheduling movers. Contributions include:Oversee end-to-end relocation process for international expatriates and high-end clientele relocating to Australia and New ZealandConduct thorough client consultations to assess needs, appraise valuables, and develop comprehensive relocation plansCoordinate temporary housing, transportation, packing, and storage services through established vendor… Show more Supervised the entire moving process for clients, including packing materials and scheduling movers. Contributions include:Oversee end-to-end relocation process for international expatriates and high-end clientele relocating to Australia and New ZealandConduct thorough client consultations to assess needs, appraise valuables, and develop comprehensive relocation plansCoordinate temporary housing, transportation, packing, and storage services through established vendor networkCreate detailed inventories of client belongings to ensure proper handling and documentationProvide expert home styling advice to help clients settle into new residences within budgetMaintain up-to-date knowledge of industry trends and relocation best practicesConsistently receive positive feedback for exceeding client expectations and attention to detailProvide online support for overseas clients to assist with repatriation to Australia and New Zealand, ensuring seamless transitions through virtual consultations and ongoing digital communicationAssist clients with change and life management coaching, supporting them through the emotional aspects of relocation Show less

Australia, Singapore, London & Ireland

Managed contracts from several multinational corporations, handling everything from high-level relocations, VIP events, and product launches in collaboration with Sydney Harbour Events. Contributions included:Developed and managed all business development initiatives, reporting directly to the CEOLiaised with sales teams to establish and sustain ongoing client relationshipsOversaw marketing strategies, design, campaign artwork, and client budgetsWorked closely with clients to… Show more Managed contracts from several multinational corporations, handling everything from high-level relocations, VIP events, and product launches in collaboration with Sydney Harbour Events. Contributions included:Developed and managed all business development initiatives, reporting directly to the CEOLiaised with sales teams to establish and sustain ongoing client relationshipsOversaw marketing strategies, design, campaign artwork, and client budgetsWorked closely with clients to ensure timely campaign execution and delivery for maximum resultsManaged logistics and business operations for the London office, achieving Customer Service Award for multiple yearsCoordinated various events and collaborated with teams to establish highly rewarding outcomes for clientsAchievementsSuccessfully opened and managed the London office, consistently winning Customer Service AwardsDeveloped and implemented effective marketing campaigns resulting in [specific outcome, e.g., increased client base by X%]Streamlined relocation processes, improving efficiency and client satisfactionEstablished a comprehensive online support system for international clients, facilitating smooth relocations to Australia and New Zealand Show less

Uts

Activities and Societies: Real Estate - University of New England

Adult Education & Human Resources

Adult Education & Hr