Heather Friedrich Email & Phone Number

Problem solving continual improvement skills in coordination of care by providing compliance, transitions and insurance education for CKD patients while understanding the nature of kidney disease. Consistently provide services with creativity and commitment to identifying opportunities to assist patients and partners with patient-centric solutions. Continues to establish and maintain effective patient relations. Commitment to outside the box thinking while building and maintaining strong partnerships with colleagues while achieving common visions and goals.

Chicopee, Massachusetts, United States

Manage office, payroll, HR, A/P, A/R, billing, insurance, medical records and referrals. Social Work - insurance applications, transportation, quality of life and modality assistance. Administrative duties-scheduling, organize meetings, HR hiring/firing/reviews and accurately maintain employee/facility files. Ward Clerk - labs, physician orders, medical supplies. Training and review compliance in policies, participate in administrative meetings and facility representative to the local Chamber of Commerce.Additional Info Technical Skills: Microsoft Word (Office, Excel, PowerPoint, Doc, Drive), Kronos, SAP, CIS, PCC, EMR, DSM-X

Westfield, Ma

Manage social service dept, liaison for verifying, approving and applying for benefits and advanced directives for patients, prepare accurate administrative reports, and provide service, support and advocacy to patients. Integral member of the management team in facilitating admissions, discharges and transitions for patients; collaborate in complying and addressing factors associated with risk management, surveys, referrals and education. Collaborate with physicians, hospitals, insurance companies, State and Federal Agencies (DMH, DMR, DSS, DPH, SSA, VA) for coordination of care and services.

Masters, Social Work

Activities and Societies: Dean's List, Honors, Summa Cum Laude, National Honors Society, Advanced One Year Masters

Associate'S Degree, Criminal Justice/Law Enforcement Administration

Activities and Societies: Dean's List, Softball

Bachelor'S Degree, Social Work Psychology

Activities and Societies: Dean's List, Honors, Summa Cum Laude, National Honors Society