Schedule and interview clients in the offices of the Department of Social Services, in the client’s home, or in hospitals and various institutions to determine new or continuing program eligibility. When assigned to hospital, admit and register patients for hospital care; obtain demographicinformation. Coordinate transfers of patients between counties; inform clients of procedures and necessary reports. Explain eligibility programs, qualification standards, policy and procedure to clients; assist clients in completion of applications, forms and reports when necessary; review and evaluate applications for completeness and accuracy; prepare client budget to determine eligibility. Apply legal criteria to determine eligibility; provide recommendations regarding financial eligibility for assistance programs; determine eligibility and grant amount according to established policies and procedures; review and determine re-certification. . Prepare case records related to client eligibility information and financial assistance received; update case records; submit required reports. Investigate statements and information received from applicant through the use of telephone or written verifications. Investigate and resolve client problems involving non-receipt of benefits. Review cases with supervisor in assessing the quality of the eligibility determination process and procedure. Compose and prepare correspondence to clients, references, and State agencies; gather statistical data and prepare reports as required. . Answer questions and provide information to clients and the general public regarding assigned program area. 12. Refer clients in need of case work services to members of social service staff; may provide limited referrals to resources within the community on matters related to income maintenance; refer clients to appropriate agencies according to established procedures.