Heather Gamel Email & Phone Number

Denver, Colorado, United States

Advocates retail projects in alignment with retail operations business plan and REI’s strategic imperatives across divisions specifically in Kronos (payroll and scheduling system for all 160+ Retail locations and Cross-Divisional partners that are part of REI but not a retail location). Responds to requests or questions on interpretation or reporting of data. Assists in the collection and consolidation of required information and data. Create documentation for Knowledge Base articles for stores to access. Coaches retail staff on new or established procedures and to ensure compliance with store policies and procedures. Proofing internal communications.

Denver, Colorado, United States

HR processes & paperwork, answering benefit questions and maintaining employee files. Processing payroll and timekeeping for 200+ employees. Reviewing General Ledger expenses and support management with accounting responsibilities, reconciling Multicards. Monitoring & ordering supplies, Accounts Payable and reconciling orders in Ariba.

Managed and balanced the store's safes. Balanced cash boxes in order to make daily deposits. Made change orders twice a month. Counted and added media to enter into POA. Provided office support, customer service and cashiering assistance when needed.

Resolved customer conflict by repairing, exchanging or refunding items. Special ordered items that were not carried in store.

Ensured accurate transactions between customer and business. Directed customer phone calls to the correct department to get sales assistance. Entered new membership information.