Heather Gates Email and Phone Number
Helping Startups and SMBs Boost Project Delivery Productivity by 30-50%, Optimize Processes, and Empower Teams.Struggling with missed deadlines, inefficient workflows, or scaling your project delivery teams? Whether you’re building a PMO, adopting Agile, or rethinking how your teams operate, I can help transform your project delivery framework to achieve measurable results—up to 50% improvements in productivity without adding headcount or disrupting customer projects.Get to Know MeI’m Heather Lynn Gates, a project management leader and entrepreneur with 25+ years of global experience, including 16 years working internationally. As the founder of ConnectingPM, I specialize in helping startups and SMBs streamline operations, establish effective governance, and optimize project delivery processes.Through coaching and tailored solutions, I empower teams to work smarter, adopt best practices, and overcome challenges in Agile, hybrid, or traditional environments. My expertise helps businesses unlock their team’s full potential, equipping them to succeed without needing to expand headcount or disrupting business operations.Additionally, I created TalentOcean, a dynamic platform designed to empowering professionals—from military veterans to college students—to showcase their unique skills and connect with meaningful opportunities.What I Bring to the Table✔ Productivity Gains: Proven strategies to increase team efficiency by 30-50%.✔ Upskilling Talent: Coaching that equips your teams to excel in Agile, hybrid, or traditional environments.✔ Process Optimization: Customized frameworks that bring clarity, accountability, and efficiency to project delivery.✔ Scalable Solutions: Tools like Jira redesigned to match your specific needs, improving collaboration, transparency and maximizing output.Why Work With Me?📈 Proven Results: Achieving productivity gains without disrupting customer projects or expanding headcount.🔍 Team Empowerment: On-the-job coaching that builds confidence and skills in your existing talent.🌍 Global Perspective: Decades of experience across industries and cultures.💡 Tailored Support: Strategies that meet your unique business challenges and goals.Let’s ConnectIf you’re ready to streamline project delivery, empower your teams, and achieve more with less, let’s talk. Visit ConnectingPM.com or send me a message to get started. Together, we’ll unlock the full potential of your projects and people.
-
Director Of Professional ServicesExtropy AdvisorsUnited States
-
Program Management Office ConsultantAyvens May 2023 - Present -
FounderConnectingpm May 2016 - PresentConnectingPM is a service company that transforms business operations and processes from the perspective of technologies, project and program management. We are the creators of TalentOcean – a platform that utilizes skills-based techniques to help companies revolutionize their recruitment processes with assessments and insights that also objectively facilitate professional development. ConnectingPM also offers a range of services, including:• Consulting services in recruitment and professional development, project and program management, and digital transformation. • Personal coaching services supporting project / program management and digital transformation management to help individuals reach their professional goals. • Masterclasses, led by seasoned industry experts, to learn from real-life scenarios, practical applications, and community discussion forums. -
Chief Of StaffPhilips Mar 2022 - Mar 2023Amsterdam, Noord-Holland, Nl -
MemberNewchip Accelerator Program Oct 2021 - Feb 2022
-
Vice President Of Professional ServicesOptiva Inc. Apr 2018 - Jul 2020Mississauga, Ontario, CaFocused on delivering customized solutions and ensuring the highest quality of deliverables to telecommunications and enterprise software companies. Responsible for the deployment of complex consulting programs by managing a factory of repeatable high-quality services that deliver PS projects with top quality and predictable timeframes at a lower cost.* Manage 100% remote and 100% international team of developers, analysts, process managers, project managers and directors* Using big data to manage professional services stakeholders on the importance of daily progress against quarterly set quantifiable goals which deliver real business value and ensure customer success on every project* Established unified processes and integrated tools across business units to automate and optimize the productivity and performance of Professional Services resources * Establish standards and technical operations to produce consistent, high-quality deliverables across dispersed, global teams.* Define metrics to measure your team’s performance using our software-based tools to improve processes, staffing, and productivity in order to deliver top-quality customer success on every deliverable while also achieving productivity improvements. -
Senior Consultant, Global Worldwide ServicesDell Emc Jun 2014 - Jun 2017Round Rock, Texas, UsEstablishing program management offices for multiple large programs leveraging Dell EMC Project Management methodology, EPM2 to immediately implement governance framework, scoping, forecasting, staffing strategies, road mapping, risk & issue management, internal / external communications, process and training development, content management and stakeholder management.• Manage team of SMEs to perform audits for distressed projects to develop and execute remediation plans to bring projects to closure• Responsible for enhancing project manager training for the Federation Hybrid Cloud solutions. • Provided EMC program leadership for the Federation Cloud Professional Services program that facilitated proactive refinement of the joint portfolio, delivery, selling, and operations processes leveraged when pursuing collaborative opportunities with VMware Professional Services. -
Senior Professional Services Manager For Turkey, Middle East And AfricaDell Emc Aug 2012 - May 2014Round Rock, Texas, UsRelocated to Dubai to build the Project Management Office reflective of EMC Americas structure and governance approach. Managed P&L and timely delivery of EMC Professional services engagements with quarterly revenue contribution from EMC service engagements from $2M in 2009 to over $3.7M in 2013. * Provided technical and business consultative leadership to Delivery Managers, Team Leads, Project Managers, Technical Architects and Engineers within the Middle East, Turkey and Africa regions. * Facilitated strong cooperative relationships between Delivery, Pre-sales, Sales, Customer Service, and Consulting teams to estimate, scope, plan, design, implement, support and operate EMC solutions.* Forecasting of services revenue and profitability margin to executive management and business operations. * Prepared, maintained and submission of monthly Executive project reporting to internal stakeholders and senior management. * Negotiated sub-contracting agreements with vendors and EMC partners to deliver EMC Professional Services. * Supported the enablement of partners to deliver EMC Professional Services through training workshops and field mentoring of partner engineers with experienced EMC technical engineers. * Recruitment and hiring of employees who contribute to the growth of EMC service business. Monitor program/project delivery, employee job performance and provide coaching, counseling, and motivation to maximize employee performance and growth. * Liaise with other global EMC and non-EMC service teams to drive and deliver EMC Professional Services. * Proactively identify and provide input into the development of EMC Project Management and delivery assurance policies, procedures, standards and strategies. * Maintain awareness and support the resolution of internal and customer escalation issues. Ensure compliance with EMC escalation and change control processes.
-
Senior Technology Solutions Project ManagerEmc Jul 2007 - Aug 2009Round Rock, Texas, Us• Managed the life cycle of complex projects for enterprise customers from project kick-off through customer service turnover for EMC Technology Solution services engagements valued between $500K and $5M. • Responsible for the delivery of the project plans, services estimates, Project Statement of Work (PSOW) and Services Proposal content developed for the customer based upon customer requirements and EMC proposed solutions. • Responsible for the development and execution of project implementation activities performed by EMC Professional Services and/or Partner Resources. • Prepared, maintained and submitted weekly activity/progress reports to internal and external stakeholders• Proactively follows the EMC escalation and change control process for all project related issues
-
Sap Infrastructure Program ManagerFidelity National Information Services Aug 2005 - Jul 2007Jacksonville, Fl, Us• Planned and managed the scope, schedule, procurement, costs, resources, risks, issues, and communications for various software development and infrastructure projects with teams as large as 80 resources and budgets ranging from $100K to $5M. • Managed deployment and decommission activities for data center infrastructure supporting various SAP applications used by over 20,000 business users under a managed data center contract.• Successfully planned and upgraded the network infrastructure (switches, directors, load balancers, etc.) for major outsourcing client with team of over 80 network engineers, server administrators, operators, backup engineers and storage administrators in less than three months.• The migration of a major outsourcing clients’ direct attached SAN and backup environments to a leveraged backup (Symantec) and EMC SAN infrastructure that resulted in over 8 million dollars in client hardware, software and maintenance savings. • Managed the procurement and deployment of technology infrastructure for customer requested or internal projects using a customized PMI methodology. -
It Project Manager - Decommission ProgramJpmorgan Chase Jan 2004 - Sep 2005New York, Ny, UsManaged the termination of hundreds of servers that enabled millions of dollars to be saved in data center operations across 10 data centers and the standardization of resource engagement processes across the enterprise.Managed the procurement and deployment of technology infrastructure (servers, storage, networking, backups, monitoring, etc for internally requested Application Development projects using a customized PMI methodology. Responsible for engaging resources, creating project schedules, change management, status and executive reporting, risk and issue management and facilitating effective communications between clients and technical resources. •Facilitated the post merger consolidation of multiple resource engagement processes and project methodologies into one PMO including the implementation of new templates for scope definition, standard project documentation, creation of a document repository for the PMO and a program level scorecard. -
Project ManagerNettech Consultants Jan 2002 - Jan 2004• Planned and managed an enterprise technology refresh with team of 20 resources to upgrade the personal workstations, operating systems and email systems for bank employees and senior management in the Southeast Region of the United States.
-
Production OperationsCorecomm Sep 1998 - Dec 2001Led 24x7x365 operations staff of developers, system administrators and computer operators to support the daily call processing, monthly customer billing, and third-level billing support for resale telecom provider with over 30,000 customers. Also, transitioned into Project Manager role to lead the transition of the company's billing batch scheduling system to CA AUTOSYS.
Heather Gates Education Details
-
Pennwest EdinboroComputer Science
Frequently Asked Questions about Heather Gates
What company does Heather Gates work for?
Heather Gates works for Extropy Advisors
What is Heather Gates's role at the current company?
Heather Gates's current role is Director of Professional Services.
What schools did Heather Gates attend?
Heather Gates attended Pennwest Edinboro.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial