Heather Goodson Email and Phone Number
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ASSOCIATE DIRECTORClient Relationships | Requirements Gathering | Business Analysis|MentoringAccomplished professional leveraging extensive background in Electronic Health Records implementation and workflow engineering within healthcare networks. Proficient in challenging work and client satisfaction excelling at software demonstrations, and end user training sessions. Possess skill set in business processes and collaborating with customers to automate manual operations.Area of Expertise: Client Retention | Project Management | Software Upgrades | Budgeting | Risk Management
Bswift
View- Website:
- bswift.com
- Employees:
- 828
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Associate DirectorBswift Sep 2023 - Present
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Senior Implementation ManagerBswift Feb 2022 - Sep 2023
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Senior Solutions ConsultantBenefitfocus Jan 2017 - Jan 2022Charleston, South Carolina Area-Consult clients on best practices, customized to their business requirements-Cross team collaboration to ensure successful implementation-Implemented a more accurate and user friendly life event testing matrix-Able to successfully multi-task 6 implementations at a time while delivering high quality on schedule-Mentor new implementation consultants -
Functional Project LeadCgi Dec 2014 - Jul 2016Charleston, South Carolina AreaLed all functional aspects of EHR (Electronic Healthcare Records) software upgrades and implementations at hospital networks.• Reviewed legacy workflow configuration prior to upgrade and made recommendations to client based upon new features; suggestions were put into production, reducing chart processing time and errors, and increasing number of charts processed per day.• Created HL (Health Language) 7 messaging integration plan from legacy system to upgrade version, ensuring all messaging was tested and verified in software.• Designed customized Business Objects Crystal Reports for clients, reporting productivity on regular basis and incorporated into baseline software.• Developed spreadsheet to track unique client configurations; documentation was utilized as reference point when upgrading existing clients, determining new functionality to recommend. • Created library of reusable deliverable document templates, streamlining and shortening implementation timeline for upgrade projects by 2 months.• Provided prompt and consistent customer service by responding to all client requests within 24 hours or less. -
Project ManagerCgi Oct 2012 - Dec 2014Fairfax, VaOversaw implementation on variety of document imaging projects and Healthcare Information Management software upgrades. Managed all aspects of project, such as, budget, schedule, risk and software incidents. Led functional configuration of software including, controlling client trainings, software demonstrations and external testing.• Assessed business implications for each project phase and monitored progress, meeting deadlines, standards and cost targets.• Resolved numerous issues including staffing shortages, tactical matters, scope creep and divergent business and user needs by working with executive and technical team to devise solutions that were acceptable to client, project schedule and budget. • Created baseline plan that included technical and functional tasks, for upgrade projects, continuing new strategy usage for subsequent upgrades.
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Senior Consultant, Healthcare SolutionsCgi Jan 2009 - Oct 2012Fairfax, VaManaged functional testing team. Coordinated activities including requirements gathering, software design, and implementation. Organized project schedules, functional unit / regression examination, and produced documentation timetable. • Worked with business development team, providing software functional information for proposals and information requests.• Managed timelines, using Microsoft Team Foundation Server (TFS) by assigning level of effort to tasks and allocating work across team members.• Provided targeted physician specific training and documentation, ensuring software acceptance post go-live.• Converted paper forms to interactive online forms using Adobe Lifecycle Developer, reducing need for paper forms and associated scanning costs.
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ConsultantCgi Technologies & Solutions 2004 - 2009Fairfax, VaOperated as baseline team tester, evaluated all aspects of Sovera Product Suite. Performed smoke testing on deployed builds, new functionality, background program and volume. Prepared and maintained test scripts for enhancements and hot fixes. Executed integration and unit screening for each iteration of development life cycle prior to application being made available to new and existing customers. • Prepared and led software demonstrations for executive levels at client site, securing client upgrades and signed statements of work.
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Subject Matter ExpertAmerican Mangement Systems 2000 - 2004Fairfax, VaProvided second level help desk support for 8 internal applications, testing and maintance for internal applications. Worked with developers and analysts, maintained/updated multiple files using PVCS, maintained groups and roles , involved in test execution and incident reports for web based and windows based applications. Developed process and FAQ documentation for internal applications. Produced weekly help desk report using Excel. Lead Q&A sessions with call center representatives for internally supported applications.
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Business AnalystArthur Anderson Llp 1996 - 2000Vienna, VaProvided technical support to US financial department of 25 people. Technical support involved installing hardware and software, “ghosting” new computers, ordered/inventoried hardware, maintained Access databases, created complex queries using multiple databases, tested new applications, on-line reporting coordinator for multiple offices, security administrator for multiple offices, trained users one-on-one or in small groups, member of Disaster Recovery Team.
Heather Goodson Skills
Heather Goodson Education Details
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Healthcare Informatics -
Computer Information Systems
Frequently Asked Questions about Heather Goodson
What company does Heather Goodson work for?
Heather Goodson works for Bswift
What is Heather Goodson's role at the current company?
Heather Goodson's current role is Associate Director at bswift.
What is Heather Goodson's email address?
Heather Goodson's email address is he****@****cus.com
What schools did Heather Goodson attend?
Heather Goodson attended Marymount University, Marymount University.
What skills is Heather Goodson known for?
Heather Goodson has skills like Sdlc, Testing, Requirements Gathering, Integration, Requirements Analysis, Software Project Management, Oracle, Enterprise Architecture, Software Documentation, Databases, Consulting, Tfs.
Who are Heather Goodson's colleagues?
Heather Goodson's colleagues are Kristina Guerra, Mike Mclaughlin, Denise Day, Antoinette Glass, Crystal Maston, Lee Louden, Merry Hill.
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5blantonassociates.com, yahoo.com, meadhunt.com, coxmclain.com, blantonassociates.com
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