Heather Goodwin Email & Phone Number

• Presented digital records of client's benefits using agency-specific insurance software, leading to increased operational efficiency.• Increased process efficiency and accuracy by 12%, showcasing process improvement capabilities.• Analyzed benefits usage trends and generated comprehensive reports using CRM software, providing actionable insights, highlighting analytical and reporting skills.• Completed technical training remotely, increasing my support skills.

• Developed customized cleaning plans tailored to meet the needs of 10 clients, enhancing service efficiency and client retention by 15%.• Managed scheduling and logistics for a team of cleaners using Excel, ensuring timely service delivery and improving team coordination by 20%, showcasing organizational and team management abilities.• Implemented a new inventory management system for cleaning supplies using Windows software, reducing waste and cutting costs by 40%.• Trained 5 new… Show more • Developed customized cleaning plans tailored to meet the needs of 10 clients, enhancing service efficiency and client retention by 15%.• Managed scheduling and logistics for a team of cleaners using Excel, ensuring timely service delivery and improving team coordination by 20%, showcasing organizational and team management abilities.• Implemented a new inventory management system for cleaning supplies using Windows software, reducing waste and cutting costs by 40%.• Trained 5 new team members on best practices and company procedures, improving team performance, increasing productivity, emphasizing training and process optimization skills. Show less

United States

• Resolved any customer complaints and inquiries efficiently, reducing escalations and improving overall satisfaction by 15%.• Assisted in training 2 new associates on company policies and procedures, demonstrating instructional and team-building abilities.• Conducted daily inventory checks and restocked shelves, ensuring product availability and reducing stockouts, highlighting attention to detail and inventory management skills.• Implemented merchandising strategies that increased… Show more • Resolved any customer complaints and inquiries efficiently, reducing escalations and improving overall satisfaction by 15%.• Assisted in training 2 new associates on company policies and procedures, demonstrating instructional and team-building abilities.• Conducted daily inventory checks and restocked shelves, ensuring product availability and reducing stockouts, highlighting attention to detail and inventory management skills.• Implemented merchandising strategies that increased product visibility, boosting sales by 20%, showcasing strategic planning and execution capabilities. Show less

Vincennes, Indiana, United States

• Maintaining accurate and detailed patient records using CRM software, including care plans, progress notes, and observations.• Communicated with 20 patients, families, and healthcare team members per day to ensure coordinated care and address patient needs.• Providing emotional support and companionship to patients, contributing to their overall well-being and mental health.• Working collaboratively with healthcare professionals to deliver high-quality patient care and improve… Show more • Maintaining accurate and detailed patient records using CRM software, including care plans, progress notes, and observations.• Communicated with 20 patients, families, and healthcare team members per day to ensure coordinated care and address patient needs.• Providing emotional support and companionship to patients, contributing to their overall well-being and mental health.• Working collaboratively with healthcare professionals to deliver high-quality patient care and improve patient outcomes. Show less

Associate Of Science - As, Social Work

Certificate, Forensics