Heather Graebner Email & Phone Number

Oversee project management and customer success team supporting onboarding and ongoing customer management.

Manage cross-functional team of project managers and data analysts.

Manage implementation of employee engagement and well-being programs for global companies.Work with internal teams to solidify global operational parity and develop global operational best practices.Create professional development and training strategies for team.

Greater San Diego Area

Responsible for the operational management of large employer group corporate wellness clients.♦ Eligibility file set up and ongoing maintenance including change management♦ Coordination of onsite biometric screenings: provide pricing and vendor comparisons; manage vendor relationship; research member experience issues♦ Manage invoicing and client payment: review monthly invoices; scope work and fees for additional projects ♦ Oversee custom client website programming♦ Develop peer leadership opportunities through professional development trainings♦ Research programming errors identified by department and work with IT to resolve

Greater San Diego Area

♦ Manage teams to ensure timely and efficient implementation of employer group wellness programs ♦ Develop process improvement initiatives, provide work instructions and team trainings♦ Enhance and create internal tools to standardize and streamline implementation process ♦ Create company-wide communications detailing status of current programs across book of business♦ Serve as liaison between clients and the IT department for programming of client-specific websites

Greater San Diego Area

♦ Managed corporate wellness programs for direct employer groups and health plans♦ Developed long-term and short-term wellness strategies including incentive programs and promotional campaigns

Escondido, Ca

Non-profit organization working with San Diego school districts to improve wellness through group classes, community-health research, and individual counseling♦ Designed and conducted evaluation of “low participation” client groups to identify methods to increase engagement♦ Maintained detailed health records measuring key health indicators and tracking program results ♦ Taught wellness strategies to clients at high health risk for diabetes, asthma and cardiovascular illness, including those with current or a history of eating disorders♦ Wrote nutrition and fitness articles, sharing tips and engaging clients using social media and other forums♦ Developed curriculum and facilitated individual and group counseling programming♦ Secured grant funding to support community health programs

Boston, Ma

♦ Created coding system to categorize data obtained through individual interviews♦ Utilized HyperResearch software to organize data♦ Analyzed study results for significant findings

Boston, Ma

♦ Compiled source material on mental health treatment of survivors of torture♦ Created year-long curriculum for social worker interns

San Diego, Ca

♦ Contacted recovered cancer patients to collect information for nutritional research♦ Scheduled patient appointments with nutritional assessors

♦ Operated commercial buses around UCSD campus and to offsite campus affiliated locations♦ Maintained Class B license♦ Assisted with office management

Master Of Public Health, International Health

Bachelor Of Science; Bachelor Of The Arts, Animal Physiology And Neuroscience 2009; Biological Anthropology

Activities and Societies: UCSD Student Foundation, Trustee (2006-2009): Campus Relations Committee Chair, Historian, and Allocations.