Heather Grossi Email and Phone Number

- Guide customers to various products that meet and exceed their need- Submit payroll management and approve associate hours- Coordinate and manage inventory between 8 regional chain stores- Fulfill and schedule customer orders- Oversee and monitor loss prevention and operational programs- Hire, train, supervise and develop a team of hourly associates- Follow company work processes to manage merchandise, including receiving, unpacking, stocking, restocking and rotating merchandise on shelves and building merchandise displays- Assist with management of the store in the Store Manager’s absence

- Clerical functions such as billing, estimates, monthly statements, etc.- Responding to customer questions and resolving issues- Answering phones, receptionist duties- Assisting customers with accounts; payments, research, and reconciliation,- Collection calls, daily office errands, filing, as well as other office duties.

- Supervise the effective operation of the office/service desk/kiosk/front end/bottle room- Have a total understanding of labor and productivity reports, scheduling, and ordering- Perform Service desk/kiosk, bookkeeper associate functions, cashier and bagging functions, as needed- Provide recognition of accomplishments and offer constructive counseling when necessary to hold associates accountable to company standards- Foster a positive and inclusive environment to all associates- Supervise performance of all duties and responsibilities of all Front End associates