Led vision and strategy to achieve the highest levels of customer centric focus across all areas of the company. Served as customer advocate managing cross-functional teams, such as Customer Support, Managed Services, FinOps, Payment Network Operations, Third Party Risk Management, and Bank & Business Operations to ensure exceptional support and build strong customer relationships.

Led all aspects of business operations, including strategic direction, client services, operational and technical infrastructure. Established security processes and procedures and improved product development and management. Launched new products into new vertical markets, adding new channel partner and reseller relationships, resulting in added revenue streams.

Led all aspects of business operations, including the strategic direction, operational efficiencies, technical infrastructure and P&L management. Streamlined existing operations resulting in reduced operating expenses, and redesigned technical infrastructure to meet and exceed corporate and industry security requirements and standards. Expanded operating model to include new products and revenue streams.Valutec is a full service, closed-loop prepaid company serving the US, Canada, Australia and Latin America.

Led all voice related technology, including telephony, contact center technology, voice network, and commercial solutions and support. Defined strategy and direction of the division with full P&L responsibility. Lead team of network engineers, technology consultants, business analysts, project managers and developers. Responsible for the design, installation, modification and operation of all systems within voice technology.

Responsible for defining and communicating new business strategy and engagement models that support all FIS lines of business for both captive and third party business. Defined scope of work and managed end-to-end client implementation projects, supported business development and new sales efforts exceeding revenue goals. Managed on-boarding of all new implementations, product roll-outs, integration and consolidation of independent business operations resulting from mergers and acquisitions.

Led call center operations for multiple sites, both onshore and off shore locations. Liaison between FIS call centers and FIS business lines for product, financial, technology and service support, fostering communication, and collaboration resulting in improved efficiencies and increased revenue. Successfully relocated multiple call centers to new locations due to acquisitions and mergers, including establishing new onshore and off shore locations from the ground up.