Heather Hackensmith Email & Phone Number

St. Paul, Minnesota

St. Jude Medical is now Abbott Twenty two years of medical device experience working with regulated documentation, procedures, and quality systems. Extensive knowledge of PLM systems. Assure effective change order administration. Ensure that all change requests comply with procedure requirements. Maintain accurate configuration control. Control part numbers and revision level assignments. Maintain product configurations by ensuring accuracy of Bills of Materials. Monitor and prioritize routine documentation activities and requests to ensure customer expectations are met. Proofread documents for accuracy and adherence to policies, as necessary. Support Engineering projects to ensure accurate product configuration and documentation of products. Support project teams to ensure change requests are implemented to meet deadlines. Excellent time management skills and ability to work in a highly organized fashion. Work independently to resolve issues. Appropriately determine when to escalate to the next level of support.  Effectively communicate and maintain a rapport with co-workers, technicians, engineers and managers. Experience in GMP, ISO and FDA controlled environments.

St. Paul, Minnesota

 Visual inspection of small parts using digital x-ray and microscope. Demonstrates an exceptional understanding of Lean Manufacturing. Documented and assisted in the resolution of non-conformances. Positively represented the company during tours by demonstrating techniques and sharing appropriate information. Proficient knowledge of computer programs and general office equipment. Provide support for computer and printer issues. Ability to prioritize work by determining the sequencing and timing of different jobs based on precedence and importance. Ability to make critical decisions and judgments with minimal supervision. Achieved top production volume while maintaining a high degree of accuracy. Assisted engineers with validations and qualifications. Provided technical job skills training and administered job certification process to new and existing production operators. Involved in the creation and implementation of training videos in order to standardize the way we train. Involved in creating and maintaining manufacturing procedures. Certified in Operational Lean-Sigma Orange Belt. Received an award for outstanding performance and lasting contributions for exceptional work performance. Selected to participate in three Kaizen events to improve the workflow and structural layout of the production teams.

 Managed and trained new employees. Maintained inventory, ordered groceries, accounting and bank deposits. Handled transactions with customers and vendors.

Associate Of Applied Science, Information Technology Management

Management Information Systems, General

Education record