- Managed all freight movements from supplier to end customer for more than 1.1M cartons valued at $350M+ revenue in 2023- Created standing WBR and STO metrics/reviews for domestic and international warehousing and transportation- Developed and successfully drove the roadmap to reduce period costs from 11%-6% of revenue within 12 months through supply chain consolidation and exception reduction efforts- Built infrastructure and set cadence to assess products blocked from movement at any point in the supply chain (for any reason) that were resulting in lost sales

- Built the team from zero to seven people responsible for handling all custom solves or processes from M&A transactions within operations- Created scalable solves for receiving and fulfilling D2C and kitted orders with and without tech support - Implemented EDI system to receive and fulfill multi channel order fulfillment

- Streamlined all field operations into a single org compromised of micro fulfillment center operations and launch operations for new sites- Consolidated and documented operational best practices for national roll out and client visibility- Identified gaps in operations team structure and implemented short and long term solves to fill those needs- Reduced on site needs during launches by 30% and defined the move forward path to standardize that timing

- Managed 180+ people responsible for the strategy and execution of all NA transportation for last mile delivery - Responsibilities included managing 3rd party DA and asset based last mile transportation partnerships as well as Wayfair's only employee driver program- Expanded metrics to establish a clear view of total cost of delivery and day of delivery success

- Managed nine teams with 150+ employees across four states responsible for go forward strategy and implementation of employee drivers for large parcel deliveries- Created medium term financial strategy to level set costs to 3P model- Established an in house carrier who performed at or above contractors in all customer experience metrics- Partnered cross functionally to engineer a driver program that resulted in higher than projected eNPS scores and turnover rates far lower than industry average

- Developed Wayfair’s first employee driver program from scratch, launching in five months with DOT compliance - Created the organizational design and built a team of 50+ people in 6 months of both corporate and field members- Owned all customer and P&L outcomes of deliveries completed by employee drivers

- Recruited, hired and developed three teams focusing on improving customer experience through incidence reduction in renovation products, final mile delivery and lost in transit - Created and implemented a roadmap to reduce vanity incidence rates resulting in a $1.5M reduction in exposure - Root caused and outlined solutions for lost in transit products flowing through Wayfair’s logistics network

- Evaluated current college sponsorship strategy and activations by meeting with teams across the organization- Enhanced current sponsorship strategy through alignment with the NA distribution strategy, working with college sports marketing to achieve buy in- Analyzed current ROI of college sponsorships and created three actionable recommendations to increase revenue- Additional recommendations, including an additional hire, were handed off and implemented within the company

- Reviewed and evaluated proposed media plans, drew conclusions, and presented recommendations internally- Investigated and analyzed media spend of Aflac to identify reasons for 2013 underspending- Created updated excel process for monthly aggregation of bills that is being utilized on Aflac account for 2014 and lowered planned ad serving spends to reduce underspend for 2014- Managed interactions between Aflac client and vendors on a daily basis to ensure completion of custom executions and to maintain seamless implementation of quarterly media plans- On boarded new employees; facilitated and assisted in transition of Yahoo! and Eisai accounts

- Organized and managed 20+ witnesses to arrive and testify in grand jury for missing child case from 1979 - Obtained all necessary evidence and documentation needed for the above grand jury, resulting in successful indictment on all charges presented- Initiated first weekly program with NYPD to organize and return evidence- Assisted in case assessment and preparation by identifying and obtaining additional evidentiary needs- Coordinated investigative efforts with government agencies and private companies - Oversaw subpoena compliance for both short term deadlines and long term investigations

- Managed the daily courtroom schedule for the District Attorney’s Office- Executed first stage of court-ordered overcrowding management by screening incarcerated defendants for possible release by assessing threat level- Drafted letters to Parole Board opposing the release of incarcerated inmates on behalf of the District Attorney’s Office- Recipient of the Clough Center for the Study of Constitutional Democracy Civic Service Grant

- Worked as a bailiff; managing a misdemeanor courtroom by handling correspondence on behalf of the judge, orchestrating placements in alternative-to-incarceration programs and organizing the daily docket

- Managed a team of ten or more employees, training new staff in company policy, daily operating procedures, and customer relations to assure compliance with company standards- Executed the expansion of Gymboree Corporation through their new brand Crazy 8 by setting up and opening new locations in Kentucky, Ohio & West Virginia - Opened the store in the morning and closed at night, overseeing an assistant and verifying the daily receipts and cash as well as finalizing payroll records- Maintained an average 25-hour workweek while a full time student