Heather Hall Email and Phone Number
Heather Hall's Location
Austin, Texas, United States, United States
Heather Hall's Contact Details
Heather Hall work email
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Heather Hall phone numbers
About Heather Hall
Experience includes:• Extensive project management experience. Project teams range from 10-150 team members. Project workload has varied from 11 to 26 concurrent projects. • Implemented various types of software applications including PeopleSoft, Business Objects, SharePoint and many in-house and COTS applications.• Extensive stakeholder management and status reporting experience. • Excellent verbal, written and interpersonal communication skills. • Experience in creating and giving presentations to all levels of stakeholders.• Experience in managing staff and building teams.• Experience in developing and managing Web sites and managing a Help Desk.• Experience in developing and improving policies and procedures.• A proven track record of building positive working relationships with all levels of management and staff state-wide.Volunteer experience includes: • Project Management Institute (PMI), Austin Chapter – Past President (2017), President (2016), President-elect (2015), External Services VP (2014), and PDD Director (2013)• Vice President and Conference Chair for the Annual Executive Women in Texas Government (EWTG) conference for over 1000 attendees (2008) and Communications Director (2009). Awards include:• 2013 Outstanding Alumni Award, University of North Texas, College of Information. • 2013 member of the Governor's Executive Development Program. • 2011 IT Leadership Award, Government Technology/Public CIO Magazine CIO Academy and the Outstanding IT Service and Support Award, Center for Digital Government, Best of Texas Awards.• 2010 Outstanding IT Manager of the Year Award, Government Technology/Public CIO Magazine CIO Academy.• Part of the project team in 2008 that won the Best of Texas Project Award – Best Technology Solution Serving the Public “Where the Money Goes–Enter Business Intelligence” Center for Digital Government, Best of Texas Awards.
Heather Hall's Current Company Details
Heather Hall Work Experience Details
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Cio / It DirectorTexas Workforce Commission Mar 2019 - PresentAustin, Texas, UsLeads, coaches and motivates IT staff focused on delivering innovative technology-based solutions that effectively serve the agency’s operations and staff to support the agency’s strategic priorities and customers. Oversees the annual budget preparation for the division and ensures that the division and project management operate efficiently. Implements innovative technologies and optimizing existing ones to bring significant value to the organization. Ensures that technology initiatives are in direct support of the lines of business and administrative functions of TWC. Supports and recommends improvements to IT governance structures to ensure the alignment of information technology investments with the priority requirements of the agency business areas. Establishes information networks and liaises with TWC state agency partners, and represents TWC at meetings, conferences and legislative proceedings. Oversees outsourcing relationships to ensure high levels of customer satisfaction, service level agreement, performance standards compliance, and adherence to contractual obligations. Develops strong relationships across the organization; works collaboratively with program division management to ensure goals are aligned and needs are met. Oversees and maintains a strong Information Security program in accordance with state and federal requirements, including risk management, disaster recovery, breach management and technical, administrative and physical controls. Ensures that accessibility compliance, required by state and federal laws such as Section 508, is fully addressed in all agency-developed and procured software and products. Facilitates the development of portions of the legislative appropriation requests to define projects to meet agency business and technology needs. Coordinates people and resources to achieve solutions through information technology.
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Deputy Cio, Planning & DevelopmentTexas Workforce Commission Mar 2018 - Mar 2019Austin, Texas, UsProvided leadership and direction to the IT staff focused on delivering innovative technology solutions that effectively serve the agency’s operations and staff to support the agency’s strategic priorities and customers. Directed annual operating budget preparation for the IT division as well as daily operations, Data Center Services and large technology projects budgets. Monitored applications and PMO functions to optimize efficiency and effectiveness. Ensured agency compliance with contracting and project management guidelines. Oversaw the enterprise IT Investment Management (governance) process. Ensured purchasing and financial guidelines are followed. Implements innovative technologies and optimizes existing ones to bring significant value to TWC. Assisted customers in defining technology projects that are in alignment with business and administrative functions, including Legislative Appropriation Requests (LAR) projects. Managed outsourcing relationships to ensure high levels of customer satisfaction, SLAs, performance standards compliance, and adherence to contractual obligations. Ensured accessibility compliance is fully addressed in all agency-developed and IT-procured software and products. Builds strong relationships across TWC and works collaboratively with program division management to ensure goals are aligned and needs were met. Maintained information networks and served as TWC liaison with state agency partners, including the Texas Quality Assurance Team and DIR, and represented TWC at meetings and conferences. Directly involved in Theory of Constraints/Rapid Process Improvement (RPI) initiatives for IT. Responsible for the IT division monthly dashboard including key metrics, throughput counts and quality measures. Participated in mini-RPI to improve data circuit billing process.
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Director, Technology Business ServicesTexas Workforce Commission Nov 2016 - Mar 2018Austin, Texas, UsProvide guidance and direction to the Technology Business Services team and oversee activities related to: Project and Portfolio Management; Contract Management; Investment Management; Financial Management and Reporting; Technology Purchasing Support; Standards, Guidelines and Procedures Management; Communications; Quality Assurance; Web and SharePoint Administration. Monitor PMO functions to optimize efficiency and effectiveness. Ensure agency compliance with contracting and project management guidelines. Oversee the enterprise IT Investment Management process. Ensure all purchasing and financial guidelines are followed and budget planning activities are completed timely. Oversee the development of Legislative Appropriation Requests (LAR) to define projects to meet agency business and technology needs. Responsible for developing, distributing, supporting, enforcing and integrating best practices and consistent standards across the organization. Build strong relationships across the organization; work collaboratively with business leaders to ensure goals are aligned and needs are met.
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Director, Strategic Decision SupportTexas Health And Human Services Commission Apr 2016 - Oct 2016Austin, Tx, UsPerformed highly advanced, senior-level managerial work providing direction and guidance in strategic operations and planning for the 63 staff and 13 contractors in the various units that comprise the Strategic Decision Support (SDS) department, including the Research, Data Quality and Dissemination, and Data Management Units; and the Office of the Chief Data Officer. Specific responsibilities included: • Overseeing development of the HHS system (all 5 agencies) Strategic Plan;• Establishing and maintaining a strategic operational plan for SDS; • Developing and maintaining policies, procedures, guidelines and rules that govern the operations of the department; • Establishing formal work plans which detail how work is identified, prioritized, scheduled and completed; • Coordinating, approving, implementing and evaluating departmental program activities - including complex data and research projects and internal or external data requests - to assure that all goals, objectives and timeframes for completion are met; • Coordinating and collaborating with departments, divisions and agencies across the HHS system and with external data requestors to provide requested data, data analysis and information; • Monitoring compliance with all relevant laws, rules, regulations, policies and procedures; • Developing measurement tools and protocols, reporting procedures, dashboards and reports that communicate how operational goals and objectives are achieved; • Recommending needed revision of program operations or structure based on program evaluation and analysis; • Representing the agency at business meetings, hearings, legislative sessions, conferences, and seminars or on boards, panels, and committees as requested. -
Chief Information OfficerTexas Department Of Aging And Disability Services Jun 2014 - Apr 2016Austin, Texas, UsIn accordance with Texas Government Code 2054, serves as the designated IRM to coordinate and oversee information technology for the agency. The IRM is the technology leader for the agency and promotes strategic planning, innovation, and technology investment planning aligned with the agency’s mission, vision, and goals.Performs complex management activities to plan, organize, direct, control, and evaluate the functions and performance of the IT division and is accountable for its results. Directs approximately 170 staff, a multi-million dollar budget, and multiple technology contracts and projects to acquire, develop, and maintain applications, infrastructure operations, information security, and current and emerging technology essential for DADS to fulfill its mission of service to people who live in Texas. In addition, the IRM performs outreach to DADS executives and their staff to understand current and future technology needs, oversees development and implementation of the DADS Information Resources Strategic Plan (IRSP), Legislative Appropriations Requests (LAR) specific to technology, Information Security Roadmap, Technology Roadmap, and ensures compliance with laws, rules, codes, and regulations which govern technology acquisition and use at Texas state agencies. The IRM coordinates governance of technology projects and serves as the agency liaison to the Texas Quality Assurance Team (QAT), Texas Department of Information Resources (DIR), and Texas Health and Human Services (HHS) Executive Deputy Commissioner for Information Technology/Chief Information Officer (CIO), Deputy CIOs, and other IRMs in the HHS enterprise to ensure compliance with technical policies, procedures, standards, and plans. Represents DADS on boards, committees, or workgroups relevant to information technology. -
Deputy It DirectorTexas Department Of Aging And Disability Services Mar 2012 - Jun 2014Austin, Texas, UsAssists the IT Director with daily operations of the DADS agency IT division and responsible for a wide range of duties that contribute to the overall health of the IT organization. Works closely with the IT Director, other IT directors, Information Security Officer and other staff to coordinate and manage daily operations of the IT division. Oversees the work of 155 IT staff members that support approximately 18,000 end users. Ensures results, carries out policies and directives, and assists in the continuing quality improvement of the IT organization. Issues directives and assignments to IT directors, managers, and staff on behalf of the IT Director. Performs operational assessments, reviews, and investigations in any area of the IT division as needed. Serves in an acting capacity when any IT unit director position becomes vacant - has served as the acting Applications Management Director and the Infrastructure Operations Director.The Deputy IT Director also serves as Director of the IT Project Management Office (PMO) and oversees all projects managed by the IT division. Manages the work of 12 FTEs, 10 Staff Augmentation Contractors and other DBITS Vendors. Manages the agency's Project Portfolio. Coordinates agency-wide communication and training in project management as needed. Assists in the selection/prioritization of projects. Manages IT capacity including project resource allocations. Initiates projects on behalf of IT or customer areas including developing project proposals, business cases, and project charters. Develops project budgets, schedules, work plans, resource requirements, cost estimates, and provides weekly/monthly status reporting. Coordinates project activities with other state agencies and private sector partners and contractors. Evaluates and recommends technology related to agency projects.
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Applications Management DirectorTexas Department Of Aging And Disability Services Nov 2010 - Mar 2012Austin, Texas, UsPerforms complex management activities to plan, organize, direct, control, and evaluatethe functions and performance of the Applications Management Unit to acquire, develop, and maintain applications essential for DADS to fulfill its mission of service to people who live in Texas. The AM Unit is comprised of 68 permanent staff reporting to five managers each leading one of the following areas: Application Support for Java, Application Support for Mainframe, Business Analysis and Testing, Scheduled Releases, and the Project Management Office (PMO) which includes outsourced staff hired to perform projects. Represents DADS on boards, committees, or workgroups relevant to applications management and projects.
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Director, Project Management OfficeTexas Department Of Aging And Disability Services Aug 2009 - Oct 2010Austin, Texas, UsResponsible for the direction of the Project Managers working within IT. Performs advanced managerial work directing highly complex IT projects that cross functional agency systems and other state agencies requiring coordination, planning and scheduling during project development and implementation stages. Plans, assigns, supervises, and evaluates IT projects assigned to Project Managers working in the PMO. Meets regularly with Project Managers and oversees project results to ensure projects are completed on time and within approved budget (including staff resources), scope, quality measures, and established software engineering policies/procedures. Ensures timely and appropriate communications with IT Director, project sponsors, and customers so that projects are initiated, re-base-lined, or discontinued in accordance with established change management and governance procedures. Develops goals, objectives, and strategies, and provides leadership and guidance to accomplish.
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Project ManagerTexas Comptroller Of Public Accounts Mar 2007 - Aug 2009Austin, Texas, UsPerformed advanced project management of all project phases for large information resources and enterprise-wide projects. Project teams varied from 10-150 team members. Project workload varied from 11 to 26 concurrent projects including a massive Crude Oil and Natural Gas Tax Rewrite, Sharepoint Implementation, and the award-winning Business Intelligence project. -
Accounting Systems Unit ManagerTexas Department Of Aging And Disability Services Sep 2004 - Mar 2007• Developed, reviewed, & implemented agency-wide policies, processes, & procedures. • Continually assessed unit operations for opportunities to improve customer service, reduce costs, or eliminate operational redundancies. • Monitored compliance with federal, state, & agency requirements, policies & procedures. • Managed all Accounting projects including large-scale PeopleSoft Financials 8.8 Upgrade, Help Desk implementation, Web Site development & In-house Imaging project. • Provided guidance/direction in the daily operations/activities to 12 FTEs and 3 contracted resources. • Established project goals/objectives to support the agency-wide strategic plan. Balanced short-term goals/objectives and long-term strategic planning for optimal business operations. • Responded to customer needs of over 700 Accounting System users/stakeholders. Served as Security Coordinator for Accounting System. • Managed Accounting Department's $5.8 million annual budget
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Project Lead/Senior Business AnalystTexas Department Of Human Services Feb 2004 - Aug 2004• Performed systems/business analysis for Financial Systems Integration Unit.• Work involved leading, planning, directing, supervising, & controlling project assignments/teams (functional & technical) for General Ledger & Accounts Payable modules of PeopleSoft 7.52 & other systems.• Managed automation projects & subprojects for program and/or support areas.• Analyzed automation needs, modified systems, & designed/implemented new application programs.• Developed & implemented policies, procedures & standards.• This work occurred during a time of historic change in the Health & Human Services agencies in Texas as 12 legacy agencies were consolidated into 5 agencies.• Led enterprise effort to standardize Account Code usage across all 5 agencies as part of the consolidation efforts.• Facilitated monthly Accounting meetings with State School Chief Accountants to work through issues related to consolidation, create & implement solutions, & develop consistent business processes.
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Program Specialist V-Cfo LiaisonTexas Department Of Human Services Oct 2002 - Feb 2004• Served as CFO liaison to Texas Integrated Eligibility Redesign System (TIERS) project. • Coordinated testing activities between various TIERS Test Track Leads and appropriate CFO departments. • Established testing goals and objectives for each CFO user defined area. • Assessed and reported TIERS-related issues and evaluated impact to CFO area. • Identified, evaluated, and resolved testing and implementation issues. • Participated in the development, review and implementation policies and procedures for CFO in order that CFO staff may effectively and efficiently perform basic TIERS functions. • Additionally, participated in the installation of the Health and Human Services Administrative System (HHSAS) project for Fiscal Management Services Section.
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ConsultantContinuing Medical Education Consortium Dec 1995 - Sep 2003• Created MS Access database to track Continuing Medical Education conferences & physician attendance. • Upgraded system to reflect new changes when the CMEC was granted national accreditation. • Designed and maintained Web Site for the Consortium. • Established records retention schedule and records management processes. • Assisted in the creation, cataloging and maintenance of a Special Library which consisted of (1) general works on continuing medical education; (2) information received from external sources on possible upcoming program topics such as Cancer Management, Pediatric Care, Bio-Terrorism, etc. to be made available to Physician Directors upon request; and (3) all paperwork on Consortium programs offered, publicity, handouts, budgets, etc. to be quickly accessible for annual external auditing purposes. Media included paper, online, CD ROMS, and videos.
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InstructorAustin Community College Apr 2002 - Apr 2003Austin, Tx, UsDeveloped curriculum for a new bi-annual introductory course in Project Management in the Continuing Education Department. This 15-hour series introduced the student to the many phases of Project Management: 1) Project Management Framework, 2) Integration Management, 3) Scope Management, 4) Time Management, 5) Cost Management, 6) Quality Management, 7) Human Resource Management, 8) Communication Management, 9) Risk Management, and 10) Procurement Management. -
Systems AnalystTexas Office Of The Attorney General Sep 2001 - Aug 2002• From a general Business Requirements Document (BRD), analyzed and developed the Software Requirement Specifications (SRS) in coordination with business and technical groups. • Balanced varying stakeholder needs in order to reach a consensus. Incorporated suggestions from team members, subject matter experts (SMEs), team leads and requirements managers to obtain group sign-off. • Coordinated with the programmer(s) in development of the Software Design Document (SDD). • Developed test plans, test scenarios, and test scripts in preparation for System Testing. • Executed System Testing, validated results and maintained documentation. • Documented all defects and track changes through Online Bug Tracking System. • Assisted other teams (especially the "financial" team) in projects as necessary. • Performed weekly status reporting on all projects. • Estimated time to complete projects and balanced multiple projects with competing priorities.
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Office & Information ManagerConstruction Firm (No Longer In Business) Jul 1994 - Sep 2001• Responsible for daily administrative operations-mail handling, communication systems, inventory control, tracking of job costs, including labor, materials, overhead and incidental costs for all field projects.• Designed & managed Corporate Web Site.• Responsible for all phases of project management on key projects. Two projects directly managed are:o Automation of Office Functions-Designed and implemented an in-house database using MS Access to be the office's "information hub" by tracking all client information, job costs, accounts payable/receivable, payroll, overhead, and all other necessary information for over 600 construction projects each year. Implementation of this project was key to the company's growth in volume-quadrupled in size over a three year period. o In-House Records Management System-Designed & implemented a records management system by scanning and archiving (via CD ROM) all retention-mandated records dating back 7 years.
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Marketing Field RepresentativeMarketsource Oct 1992 - Aug 1997Performed all marketing functions. Served as the liaison between the client and the store management to reduce out-of-stocks and increase sales. Performed resets and ensured plan-o-gram compliance for various companies.
Heather Hall Skills
Program Management
Project Management
Integration
Software Documentation
Business Analysis
Leadership
Sharepoint
Management
Analysis
Strategic Planning
Business Intelligence
Government
Change Management
Training
Business Process
Project Planning
Team Leadership
Policy
Enterprise Software
Cross Functional Team Leadership
Sdlc
Security
Disaster Recovery
Risk Management
Databases
Budgets
Governance
Access
Testing
Project Portfolio Management
Heather Hall Education Details
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University Of North TexasInformation Science -
The University Of Texas At AustinLibrary And Information Science
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Baylor UniversityLatin
Frequently Asked Questions about Heather Hall
What company does Heather Hall work for?
Heather Hall works for Texas Workforce Commission
What is Heather Hall's role at the current company?
Heather Hall's current role is CIO / IT Director at Texas Workforce Commission.
What is Heather Hall's email address?
Heather Hall's email address is dr****@****.rr.com
What is Heather Hall's direct phone number?
Heather Hall's direct phone number is +151243*****
What schools did Heather Hall attend?
Heather Hall attended University Of North Texas, The University Of Texas At Austin, Baylor University.
What skills is Heather Hall known for?
Heather Hall has skills like Program Management, Project Management, Integration, Software Documentation, Business Analysis, Leadership, Sharepoint, Management, Analysis, Strategic Planning, Business Intelligence, Government.
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