• Enhanced employee satisfaction by serving as the primary contact for HR, payroll, and benefit inquiries, delivering superior customer experiences by responding to an average of 12 calls and 7 chats daily• Reduce caseload by working independently and collaboratively as a team to research, prioritize, and resolve complex cases, employee inquiries, and requests promptly • Maintained confidentiality by adeptly handling sensitive and complex information• Empower employees by educating them on administrative policies and procedures, guiding them to self-service tools and HR services

• Successfully recruited diverse talent with the necessary skills and experience, enhancing team capabilities• Effectively addressed talent and staffing needs by collaborating with leaders, ensuring optimal team performance• Streamlined workflows and improved communication with leaders and candidates by utilizing workforce management programs

• Served as the first point of contact for students, delivering exceptional customer service and effective communication• Advocated for students needs via phone, email, and in-person interactions, coordinating ADA accommodations and tutorial availability• Scheduled appointments using scheduling software

• Answer students and faculty questions about the Trio program via in-person and phone• Schedule appointments with program staff within the Navigate software and communicate with staff with Microsoft Teams about students' arrival, questions, concerns, and general communication • Assisted staff with office projects, such as recycling and organizing files, and auditing books using Microsoft Excel

• Operated point of sales system and cash handled transactions during purchases and returns to ensure payments were processed accordingly• Respectfully worked with a diverse population of students to answer questions and meet their needs• Entered students’ data when collecting and returning books into the college system

•Worked directly with diverse patient populations, while performing cares and documenting patient data• Maintained patient privacy in compliance with HIPAA guidelines