Heather Harkin Email & Phone Number

• Claiming forecast/build dates on Site Tracker.
• Creating jobs, requesting outages/access, claiming handover dates.
• Updating client on progress of the project weekly call.
• Requesting PO’s, job numbers to be raised internally.
• Forecasting monthly/yearly costs, liaising with QS on WIP/Variations

• Managing the outage inbox and delegating workload to the team.
• Liaising with RM where appropriate to seek pre-approval.
• Supporting and training new starters on the outage process, writing several training documents.
• Ensuring all outage data is correct on Sitetracker.
• Communicating with Project Managers and Build Managers
• Weekly reports to MBNL, attending meetings if required.

• Claiming forecast/build dates on Site Tracker.
• Liaising with subcontractors to plan trial digs.
• Requesting PO’s for subcontractors.
• Reviewing drawings, STATS of proposed trial dig location

Redhill, United Kingdom

• Building relationships with site providers and sub-contractors.
• Imprest tracking and data input.
• Applying for access and outages as per the Build Managers request.
• Assisting Build Managers with handover documents/ arranging completion audits.
• Ordering office materials/arranging team parties.
• Liaising with Projects/Stores/Purchasing departments.

East Horsley, Surrey, United Kingdom

• Supervising and encouraging the front desk team, making managerial decisions when the manager is unavailable.
• Communicating with many different departments within the hotels ensuring a positive guest experience. Checking guests in/out, allocating rooms, payments/transactions

Banff, Alberta, Canada

Banff, Canada

• Supervising a team of bell staff on each shift, offering support and direction when needed to them.
• Welcoming guests to the hotel, checking guests in and out successfully. Resolving guest complaints or concerns quickly and proficiently and to their satisfaction.
• Going above and beyond to provide an exceptional personalised experience for each guest.
• Promoted to the supervisory position of Concierge.

London, United Kingdom

• Placing orders, up selling, assisting account managers in their roles, building relationship with existing and new customers, and working on individual project work.
• Communicating with the wholesale department and warehouse team when large orders were being placed on a regular basis.
• Using IT systems ACT/SAGE.

London, United Kingdom

Organizing staff and supervising the production of a range of gifts and creating new displays. Striving to anticipate customers’ needs wherever possible with a view to enhancing customer satisfaction. Up selling whilst engaging with customers.

Port Douglas, Queensland, Australia

• Meeting and greeting guests to the Hotel, checking guests in and out of the complex, answering and transferring calls, managing cash float and dealing with customer payments.
• Representing the Hotel with a friendly and genuine personality.
• Managed dissatisfied customers to ensure a positive resolution within my powers of responsibility.

Australia

Travelled around Melbourne, Sydney, Uluru, Alice Springs & Cairns.

London, United Kingdom

• Delivering a high standard of customer service.
• Managed the stock room including safe storage of products and placed orders when necessary.
• Increasing sales and meeting sales targets.

Chefs Diploma, Culinary Arts/Chef Training, Credit

Education/ Qualifications Professional Chef Diploma-Patisserie & Confectionary at Westminster Kingsway College (2005-2008) HAB Level 1.

Education record