Heather Harkin Email & Phone Number

• Claiming forecast/build dates on Site Tracker.• Creating jobs, requesting outages/access, claiming handover dates.• Updating client on progress of the project weekly call.• Requesting PO’s, job numbers to be raised internally.• Forecasting monthly/yearly costs, liaising with QS on WIP/Variations

• Managing the outage inbox and delegating workload to the team. • Liaising with RM where appropriate to seek pre-approval. • Supporting and training new starters on the outage process, writing several training documents. • Ensuring all outage data is correct on Sitetracker.• Communicating with Project Managers and Build Managers• Weekly reports to MBNL, attending meetings if required.• Experience with Telefonica Remedy, MBNL Remedy and Vodafone requests.

• Claiming forecast/build dates on Site Tracker.• Liaising with subcontractors to plan trial digs. • Requesting PO’s for subcontractors.• Reviewing drawings, STATS of proposed trial dig location

Redhill, United Kingdom

• Building relationships with site providers and sub-contractors.• Imprest tracking and data input.• Applying for access and outages as per the Build Managers request.• Assisting Build Managers with handover documents/ arranging completion audits.• Ordering office materials/arranging team parties.• Liaising with Projects/Stores/Purchasing departments.

East Horsley, Surrey, United Kingdom

• Supervising and encouraging the front desk team, making managerial decisions when the manager is unavailable. • Communicating with many different departments within the hotels ensuring a positive guest experience. Checking guests in/out, allocating rooms, payments/transactions

Banff, Alberta, Canada

Banff, Canada

• Supervising a team of bell staff on each shift, offering support and direction when needed to them.• Welcoming guests to the hotel, checking guests in and out successfully. Resolving guest complaints or concerns quickly and proficiently and to their satisfaction.• Going above and beyond to provide an exceptional personalised experience for each guest.• Promoted to the supervisory position of Concierge.

London, United Kingdom

• Placing orders, up selling, assisting account managers in their roles, building relationship with existing and new customers, and working on individual project work.• Communicating with the wholesale department and warehouse team when large orders were being placed on a regular basis.• Using IT systems ACT/SAGE.

London, United Kingdom

Organizing staff and supervising the production of a range of gifts and creating new displays. Striving to anticipate customers’ needs wherever possible with a view to enhancing customer satisfaction. Up selling whilst engaging with customers.

Port Douglas, Queensland, Australia

• Meeting and greeting guests to the Hotel, checking guests in and out of the complex, answering and transferring calls, managing cash float and dealing with customer payments.• Representing the Hotel with a friendly and genuine personality.• Managed dissatisfied customers to ensure a positive resolution within my powers of responsibility.

Australia

Travelled around Melbourne, Sydney, Uluru, Alice Springs & Cairns.

London, United Kingdom

• Delivering a high standard of customer service.• Managed the stock room including safe storage of products and placed orders when necessary. • Increasing sales and meeting sales targets.

Chefs Diploma, Culinary Arts/Chef Training, Credit

Education/ Qualifications Professional Chef Diploma-Patisserie & Confectionary at Westminster Kingsway College (2005-2008) HAB Level 1.

Education record