Heather Hartley Email & Phone Number

Falls Church, Va, Us

• High Volume recruiting.• High Volume recruiting to include – Proposals, BPO, Professional, Federal & Technical Recruiting.• Oversee sourcing recruiters and maintain recruiter adherence. Oversaw a team of sourcing recruiters (5-12) six months of the year. • Reviewing applications, phone screening, scheduling interviews as well as conducting them• Answered questions over the phone or walk-in candidates and clients about open positions, hiring process, job descriptions, pay information, benefits, and all human resource-related matters.• Identify potential candidates utilizing various recruiting methods to include Boolean search, Monster, Career Builder, Indeed, ZipRecruiter, LDS jobs, DWS, LinkedIn, internal database, social media and job fairs. ATS Workday and Bamboo• Effectively source, screen, interview, and place qualified candidates in a high-volume environment.• Aid in the scheduling and coordination of interviews, as well as video interviewing.• Maintain correct and well-ordered documentation on all candidates, searches, hiring manager interactions, and other recruiting activities to ensure compliance with AAP and EEO regulations and other applicable laws.• Achieve recruiting goals.• Interviewing & supporting excellent relationships with hiring managers, interview teams, candidates, and the community at-large.• Achieve recruiting goals. • Stay informed of trends and innovative recruiting and sourcing technique

Round Rock, Texas, Us

• Collaborate with Project Managers and Engineers in new customers equipment selection, purchase and installation needs. • Work directly with 3-5 Engineers and their schedules to assist new customers set up new data domain centers.

• Provide feedback and coaching to agents to assist them in effective work cases management while providing exemplary customer service. • Manage customer service concerns regarding vehicles issues or dealership service thru prompt, effective and positive communication. • Develop customer and area dealership relationships by utilizing internal and external resources to resolve concerns, and/or de-escalate upset customers or service managers.• Manage approvals and/or declined compensation requests.• Working diligently to ensure customer satisfaction is achieved by helping agents accurately and decisively work towards case closures within a timely, yet effective manner.