Directed the implementation of a midsize ERP solution supporting both back office and service dispatch functions to 15 company-owned dealers. Maximized operational efficiency for accounting, service, inventory management, order processing, roll-up reporting and supply chain management. Delivered the entire software development life cycles for lease management application, including requirements definition, test plans and issue and resolution tracking. Facilitated meetings with senior level management to review departmental strategy to create a project portfolio that supported these goals.

Delivered the entire software development life cycles for lease management application, including requirements definition, test plans and issue and resolution tracking.Key Achievements* Eliminated approximately $30,000 in monthly bank charges by driving transition of banks for accounts receivable and accounts payable transactions for the leasing group.* Lowered incoming call volume by around 4,000 per month through deployment of an online tool allowing customers to access invoices.* Established SDLC process that instituted IT and business stakeholder governance of all IT projects and ensured compliance with SAS70 requirements.* Reduced labor hours by 1,000+ through identifying and implementing numerous Oracle Lease Management application enhancements.* Enhanced the Oracle Lease Management application to offer an insurance product for leased assets with a third party insurance provider.* Orchestrated complex lease order integration enhancement project involving Siebel, Oracle ERP and Oracle Lease Management.

* Business analyst and liaison to operating companies* Design and maintain Siebel assignment manager rules for sales, telesales and service.* Met established delivery dates for application administration data during the user deployment of Siebel CRM.* Create, validate and maintain of users, views, positions, roles and responsibilities, positions and position hierarchy.* Bug Issue trouble-shooting, resolution and testing as related to application administration.* Lead and mentor junior team members with administrative and project tasks.

Acted as liaison between internal IT group and a field sales and marketing organization of 350 persons. Oversaw cross-functional teams of one to twenty members including users, IT professionals, and executives planning and completing projects and additional phases of implementation. Prepared project plans, status reports and executive updates.* Rejuvenated and improved aging proprietary sales force automation and lead generation programs, restoring and enhancing functionality.* Facilitated stakeholder meetings and requirement gathering sessions.* Prepared and distributed project scope, project definition statement, user requirements and issues logs documents.* Ensured timely releases of product marketing and competitive information including configuration and testing of new promotions and models in automated quote and order module.* Worked extensively with developers, sales management and marketing team to define requirements for new release of sales automation software.

* Managed document handling product line representing $27 million in annual sales.* Executed group plans, meeting goals and objectives for unit sales, gross margin, quality assurance, and market acceptance.* Developed and managed product introduction (launch) plans for ten new products, revising two existing products, and the end of life for two others on time.* Collaborated with offices in France and the Netherlands to insure integration of U.S. market requirements for product development, positioning, pricing, and distribution.* Coordinated monthly forecast meeting with purchasing and provided reports to manufacturing facilities for purchases 90 days out.* Evaluated market research and competitive trends to determine product positioning, market segmentation, product mix, pricing and volume.