Customer Engagement: Engaged with new and existing DriveWorks customers, ensuring they had access to necessary resources, tools, and support to drive successful software adoption and usage.Key Account Management/Support: Provided dedicated support to Key Account customers by maintaining contact, providing access to critical resources and delivering timely technical updates to optimize product utilization and enhance customer satisfaction.Program Development and Management: Contributor in the development, oversight, and support of multiple DriveWorks Community programs, including DriveWorks Drivers, DriveWorks World, FIRST Robotics Sponsorship, and SOLIDWORKS User Group sponsorship, to foster community engagement and brand presence.

DriveWorks Representative in North America; Community & Account Management; Blog Contributor Development of DriveWorks Drivers (DriveWorks Customer Network); Host/Support DriveWorks WorldProgram Oversight: DriveWorks SOLIDWORKS User Group Network Sponsor Program

Led Recruitment Initiatives: Recruited and managed a diverse team of 700+ volunteers for Boulderthon, ensuring all roles were filled. Community Engagement: Strengthened relationships with local communities and businesses to expand the volunteer network, growing the volunteer base by 100% in the first year and continually improving event outreach.Training & Development: Developed simple onboarding that increased volunteer readiness and satisfaction, resulting in improved volunteer performance and feedback.Volunteer Scheduling & Management: Adopted and maintained an efficient scheduling system, ensuring optimal volunteer coverage across multiple event shifts.Team Support: Successfully provided support to volunteers, fostering a positive and inclusive environment with high volunteer satisfaction. Event Logistics Coordination: Collaborated with cross-functional race teams to align volunteer efforts with event logistics, leading to seamless event execution with zero operational delays.Data Management & Reporting: Utilized SignUp to track volunteer hours, performance, and impact, generating detailed reports that improved volunteer program effectiveness.

Led program development and operations, ensuring smooth execution and alignment with organizational goals.Managed oversight and maintenance of internal systems to ensure optimal functionality and efficiency.Administered licensing, legal documentation, and contracts, ensuring compliance with all regulatory requirements.Ensured compliance with third-party software developers, maintaining strong partnerships and adherence to agreements.Supported the planning, coordination, and oversight of partner-related activities at annual trade shows and user conferences.

As the Health Agent for the Town of Acton, I ensured compliance with all Federal, State, and Local public health and environmental regulations. My role involved developing, executing, and overseeing community health programs to address local needs, while also securing funding through effective grant writing. Additionally, I provided training to staff and community members, promoting awareness and best practices in public health and safety.