Heather Hayes Email & Phone Number

Chicago, Illinois, Us

Real Estate investor; ; Collaborate with other real estate investors/agents in joint venture agreements to purchase, remodel and sell/rent distressed residential properties Small Business Owner, H&H Handyman Services (2018 – 2020); Start up: Profitable handyman business servicing residential and commercial property customers within the Chicagoland area.

Responsible for ensuring timely and on budget completion of high-end residential construction projects. Working with a variety of stakeholders to schedule and plan work, coordinate equipment and materials, operate within budget, and monitor overall project progress.

Moline, Il, Us

Requested for special assignment to lead multimillion-dollar program involving transition of Service Desk and End User Computing support services to a new global supplier. (Service Desk impact: employees, dealers and suppliers across 28 countries. EUC impact: 241 Deere sites in 7 countries)HIGHLIGHTS:★ Led successful transition for both entities within aggressive 3-month timeline, managing and overcoming challenges that included hostile transition with incumbent supplier.★ Surpasses knowledge retention objective by rehiring 80+% of incumbent EUC technicians★ Achieved cost improvement goal of 10%

Moline, Il, Us

OVERVIEW:Led global team with regional shop floor responsibilities for 60 factories across 25 countries. Collaborate with key stakeholders in developing IoT strategy for manufacturing operations; partner with stakeholders on business process and continuous improvement goals. Plan and administer multimillion-dollar annual budget. Provide leadership to deliver projects with exceptional quality to meet Shop Floor Services commitments. Maintain strong employee engagement through ongoing meetings and sharing of key initiatives. Support team members on their projects and address/resolve issues. Led yearly global project management conference and ongoing training seminars.HIGHLIGHTS:★ Reduced 56% of urgent shop floor support issues by driving significant decrease in shop floor risk through removal of numerous legacy systems in Construction and Forestry units (30 systems migrated to new hardware, 20 systems and 75% of servers removed, and 59TB of data migrated). ★ Facilitated team building and restructuring initiatives. Assembled virtual team of IT technical Subject Matter Experts, factory automation and manufacturing engineering competency leads and IT services lanes. Developed strategy to rebrand Shop Floor Services team in order to focus on shop floor strategy/risk and OT/IT convergence.★ Integrated enterprise standard shop floor support model for all manufacturing/parts factories worldwide, improved shop floor support, and developed role-responsibility matrix to define expectations for key roles.★ Improved team building and leadership skills through instituting monthly development series of “21 Irrefutable Laws of Leadership” by John Maxwell.★ Increased visibility of shop floor assets by 60%.

Moline, Il, Us

OVERVIEW:Led team of direct and indirect reports in a senior management role. Provided leadership for the internal team and handled all software support issues on the shop floor. Collaborated with internal teams in application integration initiatives, developed and mentored team members, and worked jointly with business partners on decision analysis of 3rd-party software solutions. Selected, implemented, and documented 3rd-party software. Reported monthly shop floor metrics to executive management. Ensured use of standard support processes for internally developed systems.Subject matter expert providing insights to the Project Management Office (PMO) to revise project management processes/standards. Led yearly global project management conference and ongoing training seminars.HIGHLIGHTS:★ Generated 5-figure cost savings annually through reducing spend on 3rd-party software licenses by 3%; lowered total license usage 20% by establishing improved utilization of the company’s 184 AutoDesk licenses.★ Increased visibility of shop floor 3rd party software by documenting key information in a centralized repository, including cost, POs, upgrade schedules, and technical requirements.★ Eliminated 100% of sequence issues through deployment of RFID solution to fix out-of-sequence engine data being supplied to automated cells. Created global support model for engine test cells.★ Streamlined software procurement process by aligning with partners on software procurement matrix.★ Led team in rollout of global factory programming tool to John Deere factories worldwide.

Moline, Il, Us

OVERVIEW:Held dual IT Manager and Program Manager roles. As IT Manager, directed and coached global IT team in engine test cell activities. Established collaborative relationships between business partners, outsourcing teams, and suppliers to achieve deliverables. Capitalized on process improvement and definition opportunities, with a focus on knowledge management, system delivery, and project management processes. As Tracking Systems Program Manager, oversaw architecture complexities related to tracking systems that support order fulfillment and channel processes. Maintained project portfolio, established program structure, and presented program status to senior executives, steering committee members, functional managers, and other stakeholders. Subject matter expert providing insights to the Project Management Office (PMO) to revise project management processes/standards. Led yearly global project management conference and ongoing training seminars.HIGHLIGHTS:★ Reduced non-concealed shortages by 90% and achieved ship scan accuracy of 100% by deploying RFID solution that validated shipment of tillage product.★ Led efforts in deploying solution to adhere RFID tag to all Ag and Turf products manufactured in the U.S. Developed foundation for downstream benefits to support asset viability.★ Directed team in implementing standard solution for engine testing across 4 factories. Ensured visibility of all changes to engine test cells system by instituting change management system.

Moline, Il, Us

OVERVIEW:Directed cross-functional team in defining enterprise-standard technologies/processes for adoption of Tracking Systems initiative. Created strategies for risk mitigation and contingency planning. Maintained supplier and vendor relationships, provided coaching and mentoring for project leads, and consulted with divisions on the development and implementation of Tracking Systems strategies. Presented program and project status reports to executives, managers, and committees.Define standards and processes within the Project Management Office (PMO). Mentored junior project managers and teams. Led yearly global project management conference and ongoing training seminars.HIGHLIGHTS:★ Transitioned Tracking Systems Program from innovation to enterprise state for production deployments; created organizational structure to support Tracking Systems initiative.★ Earned the John Deere Collaboration Award for Tracking Technology contributions.

Moline, Il, Us

OVERVIEW:Led the full cycle of Accelerated Innovation New Product Development projects, including analyzing customer value, overseeing technology development, and identifying business opportunities at the enterprise level. Directed large-scale with multimillion-dollar budgets. Provided customer insight and development of business models. Worked with teams of technical innovators to develop and implement strategic objectives. Led project planning to ensure fulfillment of business and customer satisfaction objectives. Mentored junior project managers and teams through project lifecycles.Defined standards and processes within the Project Management Office (PMO). Mentored junior project managers and teams. Led yearly global project management conference and ongoing training seminars.HIGHLIGHTS: ★ Managed RFID technology projects and created business case for million-dollar savings within year one.★ Developed technology roadmap for tracking systems comprised of key use cases across the value chain, spearheaded project to develop industry standard for electrification implement attachment, and created process improvements to streamline Front End Innovation Process.★ Led successful implementation of employee recognition program that improved team performance and morale.

Moline, Il, Us

OVERVIEW: Oversaw successful delivery of IT project, providing leadership to team of 28 and managing multimillion-dollar budgets. HIGHLIGHTS:★ Maintained high project delivery metrics that included 91% average on-time rating, 91% average on-budget rating, and 5/5 customer satisfaction average. ★ Directed rollout of telematics solution for construction product and incorporated agile methodologies to improve software development process.

Moline, Il, Us

IT Analyst III (Shared Services IT) – Human Resources, John Deere (2000-2006); Programmer/IT Analyst (Client/Server), John Deere Health Care (1998-2000); System Operator, Watts Trucking Service (1997-1998)