I am a passionate and dynamic leader dedicated to driving impactful change and fostering growth within organizations. With an expansive background in leadership roles spanning over two decades in the group insurance industry that includes long and short term disability claims, appeals, complaints, financial services, subrogation, special investigations, and social security, I have honed my skills in talent development, strategic planning, solutions delivery and operational excellence. I’m known as a problem-solver committed to continuous improvement and learning and development. 🔹 As an Assistant Vice President at Lincoln Financial Group, I led a cross-functional team of 325+ claims and financial professionals following the acquisition of Liberty Mutual Benefits. Through strategic initiatives, I optimized processes and achieved significant cost savings while enhancing customer experiences. My ability to develop and execute comprehensive visions has been instrumental in surpassing targets and fostering a culture of continuous improvement.🔹 Prior to my role at Lincoln Financial Group, I held key leadership positions at Liberty Mutual, where I lead the transformation of shared service operations. By centralizing departments and implementing innovative solutions, I improved efficiency, recovered millions in overpayments, and facilitated seamless integration processes.🔹 Recognized as a catalyst for change and a champion of diversity, equity, and inclusion, I co-led the Women’s Leadership Group, driving initiatives to empower underrepresented talent and foster a culture of belonging.🔹 At the core of my leadership philosophy lies a commitment to integrity, empathy, and continuous improvement. I believe in leading by example, empowering teams, and creating a culture of trust and collaboration. By inspiring others to reach their full potential and fostering an environment where diverse perspectives are valued, I aim to cultivate high-performing teams that drive innovation and achieve outstanding results.As I continue on my leadership journey, I am excited about the opportunity to leverage my skills and experience to drive positive change, inspire others, and make a lasting impact. I am committed to staying at the forefront of industry trends, embracing new challenges, and leading with passion, integrity, and resilience. I welcome the opportunity to connect with you to network and collaborate.
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Claims DirectorOneamerica FinancialPortland, Me, Us -
Assistant Vice President/AvpLincoln Financial Group May 2018 - Apr 2024Dover, New Hampshire, United StatesPromoted following the acquisition of Liberty Mutual Benefits and managed a cross-functional team of 325+ Claims and Financial professionals. Led group insurance functions within my direct operation- Appeals, Complaints, Complex Payments, Disability Recalculations and Overpayment Recoveries, Social Security, Subrogation, Vendor Management, Special Investigations and Administrative Support Services. Spearheaded major annual initiatives designed to increase efficiency and reduce expenses. -
Operations ManagerLiberty Mutual Insurance Jun 2014 - Apr 2018Dover, New Hampshire, United StatesPromoted into a newly created role to lead the Group Insurance Shared Services Operation with a span of control of 165+. Led Payment Services, Overpayment Recalculation & Recovery, Vendor Management, Subrogation, Special Investigations, Vocational Rehabilitation and Administrative & Customer Support. -
Appeals DirectorLiberty Mutual Insurance Jun 2004 - May 2014Dover, New Hampshire, United StatesLed a department of 40 appeal consultants to ensure full and fair appeal outcomes and quality appeal determinations on denied Group Short- and Long-Term Disability claims. Exercised independent judgement in interpreting information and applied the appropriate contractual provisions, legal guidelines, principles and protocols to risk manage and render appeal decisions. Developed and implemented process and tools for identifying, documenting and providing feedback to field claims offices. -
Disability Claims ManagerLiberty Mutual Insurance Nov 1996 - May 2004Dover, New Hampshire, United StatesAccountable for the Long - and Short-Term Term Disability Claims operations within the Dover claims office. Contributed to overall profitability of Disability Claims Department by managing teams to achieve effective and timely adjudication/claim resolution, ensured appropriate ongoing risk management and the development of new approaches and methodologies. Contributed to sales and persistence goals by demonstrating benefits expertise and supplying outstanding customer support. Balanced customer expectations with expectations of the organization in the midst of many changes, multiple priorities, high growth, staffing issues, people development, claim management and bottom-line results.
Heather Heins Education Details
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Business Administration And Management, General
Frequently Asked Questions about Heather Heins
What company does Heather Heins work for?
Heather Heins works for Oneamerica Financial
What is Heather Heins's role at the current company?
Heather Heins's current role is Claims Director.
What schools did Heather Heins attend?
Heather Heins attended Seneca Polytechnic.
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Heather Heins
Manager Information Technology 1 At New York State Office Of The State ComptrollerClifton Park, Ny1courts.state.ny.us -
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