Heather Heins Email & Phone Number

I am a passionate and dynamic leader dedicated to driving impactful change and fostering growth within organizations. With an expansive background in leadership roles spanning over two decades in the group insurance industry that includes long and short term disability claims, appeals, complaints, financial services, subrogation, special investigations, and social security, I have honed my skills in talent development, strategic planning, solutions delivery and operational excellence. I’m known as a problem-solver committed to continuous improvement and learning and development. 🔹 As an Assistant Vice President at Lincoln Financial Group, I led a cross-functional team of 325+ claims and financial professionals following the acquisition of Liberty Mutual Benefits. Through strategic initiatives, I optimized processes and achieved significant cost savings while enhancing customer experiences. My ability to develop and execute comprehensive visions has been instrumental in surpassing targets and fostering a culture of continuous improvement.🔹 Prior to my role at Lincoln Financial Group, I held key leadership positions at Liberty Mutual, where I lead the transformation of shared service operations. By centralizing departments and implementing innovative solutions, I improved efficiency, recovered millions in overpayments, and facilitated seamless integration processes.🔹 Recognized as a catalyst for change and a champion of diversity, equity, and inclusion, I co-led the Women’s Leadership Group, driving initiatives to empower underrepresented talent and foster a culture of belonging.🔹 At the core of my leadership philosophy lies a commitment to integrity, empathy, and continuous improvement. I believe in leading by example, empowering teams, and creating a culture of trust and collaboration. By inspiring others to reach their full potential and fostering an environment where diverse perspectives are valued, I aim to cultivate high-performing teams that drive innovation and achieve outstanding results.As I continue on my leadership journey, I am excited about the opportunity to leverage my skills and experience to drive positive change, inspire others, and make a lasting impact. I am committed to staying at the forefront of industry trends, embracing new challenges, and leading with passion, integrity, and resilience. I welcome the opportunity to connect with you to network and collaborate.

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  Seneca Polytechnic

  Business Administration And Management, General