Heather Herrera Email & Phone Number

United States

Managing and developing products for our fully insured book of business

Seattle, Washington

Seattle, Washington

Develops effective training programs by identifying objectives, researching materials, designing and developing training plans, preparing group and individual activities and building program materials.Presents information and designs learning experiences using a variety of adult learning methods and technology; creates an environment conducive to accomplishing learning objectives; observes training dynamics and adjusts presentation techniques as necessary to establish optimal levels of learning application and retention.Works with learners in a variety of training environments to include in person, over the phone, individual and group training to facilitate effective learning outcomes.Designs, develops and delivers training to support front line sellers in the efficient and effective use of Salesforce and other systems.Leverages knowledge of on line tools and technology (e.g.- Go To Webinar, Spark, LMS, Captivate, etc.) to develop, communicate and make available various trainings and coordinates to ensure the right learning tool/environment is selected. Maintains and uses proficient knowledge of training design/deployment methodology (e.g.- ADKAR), adult learning theory (e.g.- ADDIE) and evaluation theory (Kirkpatrick levels of evaluation, etc.) to ensure consistent delivery of high quality learning materials and experiences.Works cross functionally with a variety of internal teams (e.g.- Sales Ops, Product, etc.) and external vendors (e.g.- LMS, Coaching, etc.) to ensure complete and accurate training deliverables that promote ‘go to market’ readiness for Group Sales.Creates and/or coordinates class materials (e.g.- pre-work, awareness articles, etc.) and training resources (e.g.- content, presenters, etc.) to optimize learner engagement.Engages in on going learning opportunities to stay current in the design, development, implementation and evaluation of effective learning.