Heather Highfield Email & Phone Number

Syracuse, NY, US

Remote

-- Working with team stakeholders, assist in creation of company intranet and brand guide-- Research, evaluate and select company’s first Knowledge Management System (KMS)

Remote

-- Design prompts for generative and conversational AI to maximize desired output quality-- Research and fact-check AI chatbot responses meticulously on a wide variety of topics-- Assess and compare language models on metrics including writing quality, complex instruction-following, truthfulness, personability, and safety

• Produce scripts and content for a fun, engaging new hire onboarding video series
• Build user-friendly how-to guides and 1-pagers for product modules and feature releases
• Inventory and reorganize company Google Drive

Watertown, New York, United States

• Administer Integrated Library System software and peripherals, supporting services for 65 member libraries across 4 counties
• Maintain and update system and member websites, including overseeing platform migration from Drupal to Wordpress and redesign project
• Provide support, troubleshooting, training and best-practices guidance to staff of diverse technical experience from large suburban and small rural member libraries

• Coordinate Computer Services department to support daily hardware,software and network needs of library staff and patrons
• Lead and direct a team of 2 full-time IT staff and 1 full-time clerk
• Administer, optimize, and train staff on Integrated Library System software (Polaris) and peripheral technology
• Manage integration with 3rd party hardware and software (book dispensers, self-checkout machines, eBook solutions)
• Oversee IT budget; coordinate purchasing and maintenance renewals
• Staff reference desk and provide tech help to patrons

• Serve as technical expert in core library systems and integrated library system platforms
• Maintain and enhance library catalog and related systems (Ex Libris Alma, Primo VE, EZProxy, & more)
• Integrate library software with campus/consortial ERPs and third-party vendor systems (Blackboard, ConnectNY, RefWorks)
• Maintain and enhance extensive digital collections, such as the American Prison Writing Archive, via a locally managed system of Drupal sites underpinned by Islandora instances on a Fedora database
• Align library systems and staff/student data with college policies

Syracuse, New York, United States

--Administer Polaris ILS and peripheral integrated technologies (PowerPAC, SimplyReports,Envisionware, telephony, MK brand LibDispensers) for all members of 32-libraryconsortium--Use SQL Server Management Studio to query database, execute large-scale data cleanupprojects, create custom reports & modify stored procedures to meet staff needs--IT Help Desk.

Liverpool, NY

Migrate new customer data from legacy integrated library system (ILS) databases into Polaris ILS database schema. Work 1-on-1 with customer library staff remotely by phone, email and via conferencing software to establish detailed data migration profiles and mappings and ensure accurate data conversion. Perform custom-order data work including record.

Cicero, NY

Plan, coordinate, and execute library programs for adults in a busy three-branch library system. Coordinate public relations materials and communications regarding all library programs. Perform outreach to community organizations and local businesses to promote library services and bring in new programs. Supervise PR department consisting of 2 library.

Syracuse, NY

Provide reference service and individual computer instruction to patrons at one of several branches on ad-hoc basis. Oversee Sunday staff of 1 clerk and 1 page as Librarian in Charge.

Liverpool, NY

Customer support and troubleshooting for a rapidly growing ILS software company. Serve as primary liaison between the Customer Support department and 30-40 diverse library systems throughout North America. Build positive relationships with customer contacts and advise in optimal use of software. Investigate and directly troubleshoot software issues.

Survey, selection, triage and physical repair of circulating collections. Assistance with department research into improvement and optimization of processes and services.

Processed collections at the Richard B. Russell Library for Political Research and Studies, University of Georgia. Created EAD finding aids using XMetaL, researched biographical notes, rehoused photograph and cartoon collections for preservation purposes, and assisted in exhibit creation. Processed, preserved, described and displayed two small collections.

Master Of Science, Library And Information Science

Bachelor Of Arts (B.A.), English Language And Literature, General