-Gather and interpret business requirements from internal and external customers, collaborating with IT team to identify a technical approach-Create design documents and specifications to meet business requirements-Gain a high level understanding of the business needs that the software seeks to fulfill-Translate high-level business requirements and task analysis into specific software specifications by working with the client, operations and technical staff in the development of business and system requirements-Elicit requirements using interviews, document analysis and workflow analysis-Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding and distinguish user requests from the underlying true needs-Document and analyze the required information and data-Prepare accurate and detailed requirement specifications documents-Communicate the software requirements and designs to the software engineering team and provide support during the construction phase-Work with IT staff and internal users to test IT jobs according to testing plans, provide feedback on test results and monitor open issues-Recommend areas for business process improvement

•Business Analysis: Developing knowledge of a client’s industry, customers, organization, and business objectives in order to help the client in a problem-solving role. Assessing user requirements, procedures and problems to create or improve a system.•User Support Analysis: Providing quality client support by answering client questions, researching possible solutions to problems, and fostering open communication between the client and the CGI project team. Tracking software and documentation defects, performing application maintenance, and providing onsite consulting and training as required.•System Testing: Working with system developers and designers to identify, diagnose, and document problems and errors in specific components of a system. Assessing how well a product adheres to its design, standards, as well as its usability and ability to meet business needs.o Perform manual testing with current software application with use of SQL and Oracleo Write test scripts that outline specific requirements of the software applicationo Experience with Data Concurrency testing and use of JIRA for issue tracking

Shadowed Store ManagerImplemented visual displaysOrganized shopping event for top customers in the local communityMonitored sales and employee performance metrics for the store