- Create audit reports for several clients when requested. These reports help the client connect with their brand by learning how their products are being used by consumers. - Responsibilities include monthly reporting, weekly QC coverage and store audits.

- Part-time floral designer responsible for creating custom orders and providing store management support. - Listened to customer needs and translated that into floral arrangements that exceeded customer expectations.

- Committed to her clients and to her team, communicating effectively amongst all the stakeholders. - The combination of her effective project management and the know-how and professionalism of her team members will always set our clients up for success.- Coordinated timelines and milestones for each client for the project to move along in an efficient manner. - Recognized out of scope requests to ensure profitability for the company.- Worked closely with clients who were unfamiliar with maintaining their website to help them understand the tools available to update content, images and web pages.

- Oversaw a client portfolio focused on a variety of loyalty programs, ranging from small employee incentives to national customer programs. - Clients included: Enercare (formerly Direct Energy), Johns Manville, RBC. - Consulted on how to effectively manage a program that would improve brand loyalty. - Key responsibilities included portfolio management, client communications, budget forecasting and project financials, and ensuring high customer satisfaction across their user base.

- Managed daily order processing activities to support merchandise and gift card fulfillment for external clients’ Loyalty Programs, including order processing, order inquiries and return and exchange requests. - Identified and corrected data error, prepared daily reports and supported cross-team communication and order awareness. - Liaised with other departments, including Contact Centre, Procurement, Finance, and Order Fulfillment, ensuring alignment and deliverables created a positive member experience. - Provided ad hoc support to other Member Services team members (e.g., order fulfillment) to ensure overall service level attainment during high-volume seasons (e.g., holiday orders).

• Selected from a competitive field of leaders to welcome, supervise and assume responsibility for a community of first year university students• Fostered an inclusive, diverse environment where all students could feel safe and embrace all types of personalities and characteristics• Demonstrated ability to adapt to unforeseen and challenging events by appropriately utilizing various problem solving skills