Heather Homer Email and Phone Number

Responsible for the effective management and profitable operation of 3 branch offices in the Pittsburgh Area. This includes overall responsibility for: 1) achieving profit results consistent with established expectations, 2) effective management of permanent and contract staff (selection, compensation, training, development), 3) implementing a consistent business development program to maximize billable hours and sales growth, thereby increasing market share and operating profits. Client… Show more Responsible for the effective management and profitable operation of 3 branch offices in the Pittsburgh Area. This includes overall responsibility for: 1) achieving profit results consistent with established expectations, 2) effective management of permanent and contract staff (selection, compensation, training, development), 3) implementing a consistent business development program to maximize billable hours and sales growth, thereby increasing market share and operating profits. Client account management, building and maintaining relationships within the Pittsburgh market. Show less

Responsible for: 1) delivering high quality service to customers and associates by matching skills of associates to customer needs, 2) developing and retaining business by providing outstanding customer service, and 3) performing a variety of administrative tasks that support the overall mission of quality performance and service.

Manage multiple strategic and retail clients, from the initial sale of services, to full circle of staffingCustomer service focus, as well as administrative, clerical, and accounting and financeContacting peers and supervisors to determine a candidate's viability to support and resolve specific client needs Managing expanding consultant base, providing consistent support and direction Always maintain a qualified candidate pool for quick and timely service to clientsProvide… Show more Manage multiple strategic and retail clients, from the initial sale of services, to full circle of staffingCustomer service focus, as well as administrative, clerical, and accounting and financeContacting peers and supervisors to determine a candidate's viability to support and resolve specific client needs Managing expanding consultant base, providing consistent support and direction Always maintain a qualified candidate pool for quick and timely service to clientsProvide support to team as needed, with direct client interaction for specific requestsPrepare potential offer proposals to clients based on their needs Develops and recommend overall responsibilities, identify staffing needsBackground, credit check, and multiple panel drug screening on temporaries for possible assignments Maintain customer and temporary employee records to ensure complete accuracy Monitor temporary employee attendance and performance Troubleshoot to resolve the problems or complaints of customers and temporariesManaged a minimum of 2500 candidate working hours per weekMaintained weekly payroll for 80 plus associates utilizing various payroll processes and tools to extract and report weekly timeManage a large call center for a large bank in the downtown areaMeeting with candidates to evaluate their skills and understand their job preferences Interview and test applicants to evaluate their qualifications for assignments. Administer the training of temporary employees to upgrade their skills for assignments Fulfill customer work orders with qualified temporaries Coach and Counsel temporaries to ensure quality performance and job satisfaction Sourcing candidates through existing databases, recruiting sites, and job fairs Show less

Meeting with candidates to evaluate their skills and understand their job preferences Interview and test applicants to evaluate their qualifications for assignments. Administer the training of temporary employees to upgrade their skills for assignments Fulfill customer work orders with qualified temporaries Coach and Counsel temporaries to ensure quality performance and job satisfaction Sourcing candidates through existing databases, recruiting sites, and job fairs… Show more Meeting with candidates to evaluate their skills and understand their job preferences Interview and test applicants to evaluate their qualifications for assignments. Administer the training of temporary employees to upgrade their skills for assignments Fulfill customer work orders with qualified temporaries Coach and Counsel temporaries to ensure quality performance and job satisfaction Sourcing candidates through existing databases, recruiting sites, and job fairs Contacting peers and supervisors to determine a candidate's viability to support and resolve specific client needs Managing expanding consultant base, providing consistent support and direction Always maintain a qualified candidate pool for quick and timely service to clientsProvide support to team as needed, with direct client interaction for specific requestsPrepare potential offer proposals to clients based on their needs Develops and recommend overall responsibilities, identify staffing needsBackground, credit check, and multiple panel drug screening on temporaries for possible assignments Maintain customer and temporary employee records to ensure complete accuracy Monitor temporary employee attendance and performance Troubleshoot to resolve the problems or complaints of customers and temporariesManaged a minimum of 2500 candidate working hours per weekMaintained weekly payroll for 80 plus associates utilizing various payroll processes and tools to extract and report weekly timeManage a large call center for a large bank in the downtown area Show less

Received mortgages from companies that were not licensed to record mortgages in certain states, proof read and send them off for recording. Daily interaction with customers regarding their pending recorded mortgages. Received payment and prepared checks for bank deposits.

Coordinate scheduling for front of house staff: bartenders, hosts, busboys, and servers. Participated on opening team for new restaurant. Maintain bar inventory. Run high volume shifts and open and close restaurant. Responsible for cash handling, daily deposits, petty cash, server and bar cash outs, and corporate credit card. Process end of week financial paperwork and compile weekly figures for corporate office use. Handle front of house hiring and new staff training… Show more Coordinate scheduling for front of house staff: bartenders, hosts, busboys, and servers. Participated on opening team for new restaurant. Maintain bar inventory. Run high volume shifts and open and close restaurant. Responsible for cash handling, daily deposits, petty cash, server and bar cash outs, and corporate credit card. Process end of week financial paperwork and compile weekly figures for corporate office use. Handle front of house hiring and new staff training, working closely one-on-one to ensure highest standards in servers and bartenders. Show less

Coordinated scheduling for front of house staff: bartenders, hosts, busboys, and servers. Worked as part the opening team for new restaurant. Coordinated and maintained schedules for all front of house staff. Maintained and tracked bar inventory weekly. Ran full shifts and opened and closed restaurant. Responsible for cash deposits, petty cash, and server and bar checkouts. Handled all front of house training of all new employees.