Epic Principal Trainer for Resolute Home Health and Hospice Billing and Long Term Care Billing. Also assist with education creation requests for Resolute Hospital Billing.

Revenue Cycle Trainer for billing associates in Patient Financial Services. Accomplishments in my role include:- Creating extensive training guides for professional and hospital billing teams referencing specific payer guidelines- Curriculum development and evaluation of billing knowledge for department staff- Teaching in one-on-one format or multiple user instruction for workflows within Professional Billing or Hospital Billing using Epic- Assessing skills and knowledge of associates in billing topics- Developing metrics to track QA of new associates and identify areas requiring additional training- Providing additional education to associates as identified by QA or management input- Presenting workflow changes or knowledge updates at department and team meetings

Utilizing my experience and knowledge of Epic's HB Claims application to assist other hospitals in implementation of claims' workflows, 837 electronic claim submission, Claim Edit Workqueues, Claim Edit rules, Claim Edit programming points, testing with clearinghouse vendor for clean claim submission, 835 remittance file loading and remittance actions, as well as providing Go Live Support and Maintenance.

Consultant assigned at HonorHealth, to provide Epic support for HB Claims, HB and PB Claims. Below are some highlights from my experience:- Supported EHR implementation of two hospitals and outlined build required for additional three hospitals going live- Responsible for building, testing, and maintaining claim edits per payor requirement; UB04/837i and 835 set up and testing; and 277 build, testing and implementation- Assisted in end-user training involving group or individual meetings and tip sheet creation as needed- Optimized workflows for HB, HB Claims and PB Claims- Created workflow for Epic system to accommodate CMS guidelines for straddle claims for the ICD 10 conversion- Created the UB04/837i forms compliantly for an Urgent Care clinic and FQHC clinic with appropriate overrides based on payor requirements

Worked as part of an implementation project analyst for the Resolute Hospital Billing Application. Certified in Resolute Hospital Billing Claims Administrator and Electronic Remittance. Worked to build the Claims piece of Hospital Billing in preparation of go-live on February 25, 2012. After go live, I worked on optimizing the system based on workflow feedback or modifications brought up by billing operations management.

This position involved tracking denials, RACs and other audits for reporting and finding root cause analysis for trends in denials. I also worked to maintain good relationships with insurance company representatives.

I effectively performed billing duties for Medicaid and Medicaid HMO's, such as electronic billing, paper billing, voucher processing, productive follow up measures to verify claims are being processed as well as tracking denials within Medicaid billing. I helped to train team members on proactive measures to reduce the onset of denials while maintaining a positive working relationship with Medicaid Provider Representatives.

I performed the duties of interim supervisor while also still being a Medicaid Billing Specialist. During this time, I continued all of my duties as a billing specialist, but also assisted in conflict management and resolution among staff, managing employee PTO requests, and working with my team to improve AR overall for outstanding days and denials.

As an Assistant Director, I was responsible for helping with training, scheduling, customer service, conflict resolution, inventory control, payroll assistance, and maintaining employee files.

I supervised, interacted, and played with children ages 6 weeks to 12 years old in an hourly child care setting. I handled customer service issues with parents, planned daily craft activities and group games, assisted in decorating or cleaning the center, and using proper cash handling procedures.

Tutored diverse sixth, seventh, and eighth graders. Provided math and reading support in a small group setting to academically low students

Prepared lesson plans and units in all subjects for 16 diverse second graders by examining curriculum resources and adapting into new materialsEffectively challenged students to use higher order thinking skills during discussions and small group cooperative learning experiences while using classroom management skills and assessment over the course of 15 weeksSuccessfully integrated technology by leading a group of second graders through a research report using multiple research techniques to be presented to the school and community

Successfully interacted with a variety of children, ages 6 weeks to eight-year- olds. Developed weekly craft activities for the children. Used storytelling to reinforce language development and playtime. Required a strong ability to multi-task and effectively manage large groups of children at one time.

Clerical skills including: screening incoming phone calls, mailings, filing, copying, Microsoft Access database assistance & word processing with Microsoft Word and Excel

Facilitated the school based Girl Scout Lunch and Learn Program by implementing cooperative based lesson plans for diverse girls first through fourth grade. Acted as a positive role model for the girls. Successfully took the girls on a camping trip over a weekend to provide affirmative life experiences and social connections with peers while learning.

Secretarial skills including: returning phone calls, word processing, filing, & confirmations of programs

I tutored adults studying for G.E.D. program or tutoring for the initial college assessment exam. I provided one-on-one based tutoring, small group or oversaw computerized sessions.

Conducted student-centered lesson plans for hands-on learning at centers and during whole group reading time for a kindergarten class. Organized and created teaching materials and manipulatives for multi-sensory learning during math, science, art, drama, and language arts. Assembled reading packets for students, which encouraged parental involvement in child’s reading fluency and comprehension skills.