Heather Imel Email & Phone Number

Sarasota, Fl, Us

Sarasota, Florida, United States

Overseeing daily courier operations to ensure safe, timely, and accurate deliveries.Recruiting, training, and managing courier staff.Creating and updating delivery schedules, routes, and procedures.Ensuring compliance with local laws and regulations related to delivery operationsComplete supply requests, track inventory and place orders.Review previous day's reports to ensure courier and specimen compliance protocols followed.Ensure vehicle maintenance schedules followed and repairs made.

Daytona Beach, Florida

Opened and managed daily operations for our first auto repair shop.Recruited 3 franchisees to open shops within our territory.Maintained quality service by establishing and enforcing organization standardsMarketing Advisory Board member to steer direct mail, social media and recruitment which aided infirst year growth to $1 million.Served on Boards of Chamber of Commerce, Honest-1 and Junior League of Women promotingHonest-1 brand through community involvement.

Dallas, Tx

Developed relationships with 75 franchise groups (2,500 restaurants)Directed 6 Business Consultants to ensure execution of brand operations standards and processes.Facilitated the strategic planning process with franchise ownersNegotiated resolutions to franchise contract disputes or operation concerns.Collaborated with franchisees to add the WingStreet concept layer to the brand.Provided regular performance updates to the Executive Team.

Minneapolis, Mn

Prepared and executed $300 million annual operating plan with direct input from management team.Provided coaching, counseling and direction to six Directors of Operation to ensure their personalgrowth and development. Implemented succession planning process.Coordinated with support team to develop new restaurant sites, openings and complete remodels.Conducted restaurant visits to provide coaching on customer satisfaction, sales growth and profitmeasures.

Dallas, Tx

Executed progressively responsible leadership roles through both restaurant and home officeassignments.Proven track record for sales growth, profits, team development and problem solvingProject management for new products from ideation through national launch.

Bs, Restaurant Management

Activities and Societies: Gamma Phi Beta Sorority

Certified Franchise Executive