Heather Jack Email & Phone Number

Houston, Texas, Us

• Partner with Corporate Logistics Manager to provide logistics and customer support.• Consistently attain and exceed monthly shipping goals, achieving 95% on time shipments for Laredo, TX location.• Plan and manage transportation information for customer orders into SAP, TMS, and Google Docs• Check orders for accuracy prior to shipping, confirm product availability in SAP, identify transportation requirements, and prepare orders in SAP for transfer to TMS• Provide feedback to customer service with ideas to streamline the EDI process and ensure accuracy of order entry• Secure and schedule inbound and outbound trucks for the Laredo, TX warehouse. Rerouting trucks/product when necessary due to delays, errors, etc.• Coordinate loads with carriers while meeting expected shipment/delivery dates, tender loads via TMS, and create Bills of Lading• Negotiate rates while monitoring weekly fuel changes, approve accessorial charges. • Offer situation specific solutions/options to customer needs through knowledge of associated production, inventory management, shipping, and traffic operations.• Daily interaction with carriers, plant manufacturing and office personnel, as well as salespeople and corporate managers throughout five locations across the United States• Track deliveries and obtain PODs, supplying updates to customer service• Carrier selection and onboarding, building positive working relationships with carriers.• Assist in determining and authoring quarterly KPIs for Logistics team• Provide staff coverage for other plant and warehouse locations as needed

Houston, Texas, Us

• Partner with Corporate Logistics Manager to provide logistics and customer support.• Consistently attain and exceed monthly shipping goals, achieving 98% on time shipments for Terre Haute location.• Plan and manage transportation information for customer orders into SAP, TMS, and Google Docs• Check orders for accuracy prior to shipping, confirm product availability in SAP, identify transportation requirements, and prepare orders in SAP for transfer to TMS• Provide feedback to customer service with ideas to streamline the EDI process and ensure accuracy of order entry• Secure and schedule inbound and outbound trucks for the Terre Haute, Indiana warehouse. Rerouting trucks/product when necessary due to delays, errors, etc.• Coordinate loads with carriers while meeting expected shipment/delivery dates, tender loads via TMS, and create Bills of Lading• Negotiate rates while monitoring weekly fuel changes, approve accessorial charges. • Offer situation specific solutions/options to customer needs through knowledge of associated production, inventory management, shipping, and traffic operations.• Daily interaction with carriers, plant manufacturing and office personnel, as well as salespeople and corporate managers throughout five locations across the United States• Track deliveries and obtain PODs, supplying updates to customer service• Carrier selection and onboarding, building positive working relationships with carriers.• Assist in determining and authoring quarterly KPIs for Logistics team• Provide staff coverage for other plant and warehouse locations as needed

Indianapolis, In, Us

Daily routing of multi-stop/multi-state trucks. Mainly 53' dry vans.Provided exceptional customer service to Spot’s customers and carriersCommunicates daily with carriers, the on-site customer, and Spot employees to ensure on-time pick-ups & deliveries; providing status updatesBooking loads, contacting carriers; negotiating rates.Evaluating inbound and outbound orders to determine efficient transportation plansCreating and distributing freight documents (BOLs, labels, etc.)Ensuring trucks are loaded with correct freightEntering load information; tracking/tracing shipments in customer’s software systemScheduling appointments with receivers and coordinating deliveriesServe as a point-person during the integration of Spot’s new technology systemsProactively plans and organizes the day to day activities independentlyStrategically plans operational activity based on FMCSA regulations and carrier needsHas strong interpersonal communication skills, both written and verbalApplies critical thinking skills in stressful situations in order to effectively problem solveFielding general customer questions; issue resolution

Pre-screen applicants, verify references.Perform interviews, follow up calls, and job offers.Schedule driver’s pre-employment physicals/testing.Created new hire packets, ensuring all documents were received.Customer Service/prepare quotes; product research.Purchasing; maintain stock levels.Obtain rate quotes for package and LTL freight, schedule shipments with various Third Party LTL carriers, prepare Bill of Lading; scheduling deliveries with company trucksProcess payments/bills; collection calls for Accounts Receivable; Accounts PayableCalculated truck mileage and filed quarterly IFTA taxes.Monthly customer/vendor statements; log all W-9’s, 1099’s and tax exempt certificatesData entry; Input customer purchase orders/blanket orders into custom softwareScanning daily paperwork using Adobe DC; updating custom forms as requested.Implemented paperless filing systemCreated log system for use by drivers to track interstate mileage to report for Indiana Fuel Tax

San Antonio, Tx, Us

Completion of NAC – National Agency Check/DOD background checkAccountability of Shift WorkersReview of laboratory data for accuracy, issue data to Quality AssuranceAuthoring/updating Laboratory Field Instructions (LAFI’s)Proofreading Laboratory Field Instructions for yearly reviewMaintain book of SOP’s and Field Instructions with current revisionsComplying with and participate in surveillance's with Quality AssuranceArchiving/Transfer of records to 40 year storage Preparation & Receipt of Air Monitoring sample tubesConduct New Employee Training/Certification for Data Coordinator position

Mclean, Va, Us

Accountability of Shift WorkersReview of laboratory data for accuracy, issue data to Quality AssuranceAuthoring/updating Laboratory Field Instructions (LAFI’s)Proofreading Laboratory Field Instructions for yearly reviewMaintain book of SOP’s and FI’s with current revisionsComplying with and participate in surveillances with Quality AssuranceArchiving/Transfer of records to 40 year storage Preparation & Receipt of Air Monitoring sample tubesConduct New Employee Training/Certification for Data Coordinator position

Terre Haute, In, Us

Assign & evaluate work for support staff employees and student workersInputs undergraduate applicant data into 3 databasesMaintain Admissions filing system (paper and electronic)Assist in testing of Banner, Nolij Web, Darwin and Talisma databases.Assist other departments in resolving student issues.Formatting/mail merge of outgoing admission notification lettersAid professional staff with reports/programs/recruitment management data

Terre Haute, In, Us

Data entry of undergraduate applicationsSort and distribute incoming mail to Admission Counselors and Data Processing

Certificate, Supply Chain Management/Logistics

Education record

Education record

Education record

Certificate, Logistics, Materials, And Supply Chain Management