LastPass is formerly part of LogMeIn -- Now as a standalone private company. Support sales to identify and qualify opportunities through product demonstration/qualification and solution-based sales. Act as the technical point of contact during the sales cycle running customized demonstrations, providing technical training, and playing a key role in pilots and post-sale implementationsHelp complete RFI/RFP requests, working together with our RFP/RFI team as subject matter expert.Demonstrate compliance of LastPass solution to the security standards required by clients (Awareness of GDPR, SOCII, ISO frameworks)Communicate with clients by email, phone and video presentations, as well as perform client visits for presentations and training workshops and attend trade shows from time to time.Design solutions and provide proof of concept configuration and trial projects/proof of valueDevelop & maintain an understanding of competitors solutionsProvide input, ideas and suggestions for product development, based on market trends and observationsWork closely with Engineering, Customer Care, and Support teams on troubleshooting any issues, providing detailed input to diagnose and resolve client issuesProduct Specific: Understand digital security terminology and trends to be able to position Password management, multi-factor authentication and Identity platform solution, LastPass

Focus on Identity and Access Management solutions -- LastPass. Cybersecurity & Cloud Security focused. Assisted in MSP/Channel expansion and initiative with LastPass Business/Enterprise. Onboarding assistance with MSP Partners within LastPass Business. ➤ Managed [direct sales + channel] customer trial process, influencing the defining of success criteria to align with proven product outcomes, and minimum weekly check-ins to leverage personal relationships for deeper engagement and revealing buy-signal indicators.➤ Manage key stakeholders across organizational levels (individuals, management, and C-level executives) by identifying and prioritizing critical needs, tailoring communication style to each, and navigating objections with ease.➤ Conceptualized presentation techniques such as demo2win approach and process to drive high engagement and conversation within demonstrations and conversations. ➤ Developed a myriad of plans (risk, cost, scope) and then assessed, matched, and properly managed resources to execute those detailed plans, delivering within budget and on schedule.Customer Experience | CX | P&L | KPI | Strategic Planning | Quality Control & Assurance

Focus in solving customer problems in both pre and post sales scenarios by articulating and deploying LogMeIn’s products in a consultative manner resulting in solutions that obtain business results our customers want and need.

• Act as the technical point of contact during the onboarding cycle running customized demonstrations, providing technical training, and playing a key role in post-sale implementations with key accounts. • Understand LogMeIn system architecture, security, and technical requirements and be comfortable partnering to lead presentations and discussions on these areas with client's Chief Security Officers.• Work closely with the engineering team on troubleshooting any issues, providing detailed input to diagnose and resolve client issues. • Work closely with the Sales Engineering team to understand the customer’s requirements uncovered during presales process and provide overflow coverage for presales activities as needed • Communicate with clients by email and phone as well as deliver remote solution presentations, training workshops and attend trade shows from time to time.

Provide superior Technical Support via phone and/or e-mail for LogMeIn Remote Access Solutions -- LogMeIn Free/Pro, LogMeIn Hamachi VPN Tunneling Client, LogMeIn Backup, join.me screen sharing solutions, LogMeIn Rescue remote support solution, Ignition for Android/iPad devices & Windows, LogMeIn Central - remote computer management tool, and Cubby cloud service solution.*Create training documentation and presentations for incoming employees and technical support department*Create escalation documents for Product Specialist and Development on specific issues dealing with our software*Provide excellent customer support and service to big clients, as well as individuals.*Communicate effectively with customers, team members, user services reps and managers.*Provide timely updates to customers, colleagues, and management on the status of outstanding issues.*Maintain detailed issue and activity information in SalesForce.com.*Convey customer feedback to appropriate internal channels.*Determine customer requirements and expectations in order to recommend specific products and solutions and/or to escalate the call appropriately.*Implementation of HTML, CSS, and JavaScript code

Co-Founder of holistic health + healing coaching company. At Hungry Heart Healing we guide you to uncover the truth behind what’s keeping you from complete happiness and wellbeing. We are two women with hungry hearts and we are incredibly passionate about educating and empowering others to feel remarkable in their bodies.Our own healing journeys led us into becoming coaches that are not only educated about health & nutrition, but also rooted in wisdom and modalities that offer a holistic approach to health, including energetic healing, yoga, and more.Our vision is to have a network of hungry hearts all across the globe who are connecting to themselves, to others, and to their soul’s trajectory in a way they never even knew possible.

Closely worked on WSI’s Decision Support software such as Pilotbrief Optima, Pilotbrief Online, Optima iPad application & Hubcast Alerting for commercial airline weather tracking. * Execution of both manual and automated testing based on test strategies/test cases as well as deployment and maintenance items* Create and analyze product issues, document appropriately using online bug tracking application [TargetProcess].* Communicate status on issues or roadblocks, as well as accomplishments and plans.* Work with Developers, Customer Support staff, Training and Documentation to isolate, clarify and document both functional and technical issues.

Constructed weather forecasts and corresponding graphics for air, utilizing WSI TruVu Max and ShowFX systems. Updated 7-day website forecast and weather team blog, and was responsible for closed captioning forecast. Gained several chroma key wall review sessions, as well as exposure to various techniques of meteorology broadcasting and observed and assisted the broadcast meteorologist. Analyzed numerous Northeast U.S. and National weather maps by hand, referenced in construction of nightly weather graphics for air.