Heather Janelle Email & Phone Number

Gunnison, CO, US

Foster City, California, US

- Reduced unnecessary resolutions in Jira by over 70% through comprehensive audits that standardized usage across departments, while also cutting down on issue types by 50%.- Slashed chat app monitoring needs by 50% via simplifying communication channels for developers, effectively migrating the Engineering Department off Slack.- Improved on-time delivery.

Foster City, California, US

- Created a comprehensive knowledge base featuring "Deep Dive" reference articles and engaging troubleshooting scenario videos to empower customer-facing support teams.- Delivered engaging customer presentations at Rhythm World and Monthly Tips and Tricks Webinars, enhancing understanding of the software’s diverse functionalities.- Researched emerging.

Foster City, California, US

- Spearheaded an initiative to re-document LogRhythm's Elasticsearch Warm Node, successfully defining the optimal configuration process for enhanced functionality.- Collaborated closely with the Cloud development team to effectively identify critical support needs for new offerings, mastering Ansible to efficiently streamline the upgrade process..

Foster City, California, US

- Collaborated closely with Senior Engineers to effectively verify bugs, escalating critical findings from Support Engineers for comprehensive investigation and troubleshooting.- Trained Partner accounts and tracked issues for smooth, successful upgrades.

Foster City, California, US

- Collaborated with LogRhythm clients to enhance component usage on Windows and Linux.- Resolved LogRhythm SIEM issues, enhancing system performance and reliability.

Troy, Michigan, US

Receive help desk calls in a call center setting, troubleshooting issues ranging from Outlook issues to setting up printers, and software install issues using the Symantec Management Agent. Log a Remedy ticket for each call and check personal Remedy queue for assigned tickets daily. Then follow up with clients to troubleshoot the issues that were raised.

Boulder, CO, US

Work with clients to maintain infrastructure, converted clients to Google Apps for Work from other email hosting solutions. Updated PHP redirect files for web servers, installed and configured WordPress on AWS systems, created new public and private keys. Troubleshoot and build Mac OSX and Windows desktop systems for clients.

Support the Aspex POS hardware and software with clients, both onsite and remotely, during office hours and on call. Install new hardware at client locations. Write technical documentation including procedural documents. Long term projects, include finding out PCI compliance requirements for remote security DVR access, and modifying the current build doc.

Boulder, CO, US

Troubleshoot and build Mac OSX and Windows desktop systems for clients. Create and email monthly invoices to clients. Research and acquire health insurance for employees. Keep all contracts and non-disclosure agreements organized and easily accessible according to client specifications. Organize receipts and maintain monthly expense report for tax purposes.

Bethesda, MD, US

Administration and maintenance of enterprise Microsoft Exchange servers. Handling of high severity issues involving the enterprise email system during first and second shift and while on call. Monitor and provide daily and weekly server maintenance as well as updates and other scheduled maintenance. Documentation Coordinator, maintain and manage the.

Gunnison, CO, US

Set up NT Server client user accounts, setup user email accounts in SL Mail, troubleshoot client PC hardware and software problems, set up HP Jetdirect network printers and external boxes, and set up new client PC’s. Build custom Access database programs for Public Health, Sheriff and Finance departments, and maintain Law Enforcement Software in the.