Heather Jensen Email & Phone Number

Narragansett, RI

Narragansett, RI

Remote

• Recognized as subject matter expert in scheduling, certification of student records and other registrar duties, accommodations, student advising, company policies, and student information systems. Enhanced department.
• Reduced errors in department processes and increased focus on student retention by evaluating monthly metrics and completing quarterly and yearly audits.
• Met Drug Free Schools and Community Act compliance by developing company-wide Drug and Alcohol Prevention Programming as required and completing inaugural Biennial Review.
• Improved department policies and practices by delivering training updates to staff in variety of formats.

Norwood, MA

• Supported students to achieve successful completion of chosen program through discussions of academic progress and developed strategies to overcome potential barriers. Actively advised students on leave of absence and.
• Ensured new student preparedness and transition through facilitation of Registration / Orientation every 3 weeks and communicating essential student services information via student and family presentation.
• Improved student experience by implementing collaborative approach to developing accommodations with students, families, and collaterals while reviewing IEP’s, 504 plans, or evaluation from medical professional.
• Established reputation for improving staff culture through open communication, relationship building, and fostering teamwork focused environment.

Newton, MA

• Managed adolescent group home program operations, such as hiring, staff schedules and training, petty cash reports, and program budgeting. Oversaw completion of confidential monthly program documentation required by.
• Reduced turnover, facilitated numerous internal promotions, and increased staff retention by implementing individual strength-based goal setting and structuring hiring process, ensuring recruitment of qualified.
• Achieved program licensure renewal from Department of Early Education and Care by overseeing complex procedure and providing demonstration that program exceeded standard for operation.
• Increased confidence and self-esteem by developing variety of new programming for residents, including pet therapy and weekly life skills group, encouraging social and independent skill building.

Newton, MA

• Monitored program operations, environment, and culture continuously. Led efforts to strengthen or revise program norms. Maintained program safety through early recognition of crisis and immediate appropriate response.
• Improved quality of services by supervising and training assigned program staff.

Newton, MA

• Provided individual, informal counseling to youths and discussed interpersonal and treatment-related issues, developed goals and plans to address concerns. Planned and implemented daily schedule for residents and.
• Ensured confidentiality and preparation of monthly reports for each assigned resident by promoting understanding of and strict adherence to federal and state guidelines by all program staff.

Master Of Education (Med), School Guidance

Bachelor Of Arts (Ba), Sociology