Heather Johnson Email and Phone Number

Conducting interviews for employees requesting a LOA. Investigating leave requests for eligibility. Verifying documentation is sufficient enough for an approval. Denying/Cancel cases when needed. Emailing correspondence to employees. Assisting with RTW plans for employees/management. Navigating through multiple programs and screens.

Complete intakes and process claims for Life Insurance. Respond to emails and phone calls to the employees educating them on what the policy covers and how much coverage they have. Complete intakes for Short Term Disability, Long Term Disability, FMLA, ADA & any applicable state leaves. Verifying documents received from Employers, Providers and the Employee. Navigating through multiple programs and screens to complete initial intakes. Verifying RTW dates. Emailing/Mailing correspondence as needed. Answering calls from employees and clients assisting with any customer service needs. Assisting Case Managers to resolve any issues with the employees LOA case. Conducting call backs to resolve escalations and customer service issues.

Data entry manually completing Medicaid applications. Correcting errors on Medicaid applications. Low call volume customer service from consumers.

Completed enrollment intakes for health insurance. Navigated multiple screens throughout the day. Completed documentation of all calls. Assisting consumers in choosing the best Health Insurance plan for them. Worked closely with commercial health insurance. 50+ calls a day. Assisted escalations team with escalated calls.