Heather Jones Email & Phone Number

Oversees team of Child Care Professionals supporting over 260 families through a thoughtfully developed Child Care Scholarship ProgramManages Outreach and Education Program supporting families in 57 NYS counties who are eligible for Child Care Assistance through the Department of Social ServicesDeveloping database enhancements to support team workflow while adding depth to the integrity and usability of program data to better support families and Child Care Providers

Designed and implemented creative systems to efficiently run ascholarship program including client relations, multiple rounds ofreview and approval processCollaborated with a variety of vendors and partners on projects suchas database development, material creation, translation andmarketingManaged team of 5 full time staff with careful attention to eachindividuals needs and strengths

Assisted families through complicated application processProactively developed improvements to the internal database,advocacy efforts and the program overall to increase usability, dataintegrity and program successPrepared and executed presentations for Labor Unions, CBOs,Businesses, and Elected Officials

Buffalo, New York, United States

Organized rotations of volunteersCoordinated, planned and managed community events geared toward young familiesPrepared and distributed annual report on programmingLed weekly education program

Developed and taught dynamic curriculum for a mixed age class of 10-12 childrenExpanded program to additional classroomsUtilized multiple forms of social media to successfully promote upcoming events and programs, maintaining a strong social media presence

Planned, prepared and managed all components of after-school programmingSupervised a staff of 12 teachers with careful consideration to each individual's strengths and weaknessesPrecisely managed multiple budgets within specific grant requirements and objectivesDesigned and implemented new technological and "out-of-the box" methods for grant objective inspired improvementsCoordinated with admin, teachers, vendors, grant partners, parents and students through genuine and professional relationship building to provide diverse and well rounded programming

Prepared and implemented enrichment lesson plans for a class of 8-15 elementary aged studentsLead daily homework tutoring followed by supplemental academic review and activitiesPerformed administrative tasks including creating supply order forms, organizing student medical history documents and attendance tracking

Buffalo/Niagara, New York Area

Established and fostered trusting relationships with parents, families and childrenPrepared and lead parent teacher conferences on a diverse range of topicsProblem solved and collaboratively worked toward resolution regarding center admin needs and short/long term needs of children and their families

Monitored daily 852 and 867 EDI transmissionsResponded to customer and internal inquiries regarding data status, completeness and integrityBuilt and sustained excellent relationships with customers and trading partnersActively involved in the creation of new tools to deepen the detail of data monitoringUpdated documentation and processes via Microsoft Word and ExcelLogged and tracked issues and enhancements via internal issue tracking systems

Created accounts and invoices using QuickBooks softwareMaintained all taxable billing records Processed taxable payments and school district money ordersCreated and maintained product information on company websiteResearched and resolved various inquires for walk-in, call-in and e-mailing customers

Entered constituent information and requests into systemDrafted correspondences to other government officials and members of the community Created and edited tables and documents using Microsoft Word and Microsoft Excel