Helping women have fun while losing weight, building muscle and releasing their inner badass.

Reporting to the General Manager of the Portsmouth office, and SVP Sales, I work to streamline processes within Salesforce, manage new account onboarding and implementation, and monitoring sales KPI’s and sales processes. I also act as second in charge to the General Manager, assisting business and office operations as needed.

Report to the General Manager (GM). Process invoicing, order office supplies, and provide reporting to GM and Assistant VP. Manage performance of 2 Account and AP/AR coordinators. Schedule shipments and provide customer service support. Coordinate activities of 75 vendors/carriers, ensuring timely updates to customer on status of shipments. Set up new vendors. Process billing and shipments. Answer phone and email queries from customers, vendors, and staff.• Provided input during the development of new supply chain management software, leading to 20% increase in faster payment processing.• Handled over 50 invoices per week and scheduled over 200 container loads/shipments accurately and on time.• Liaised with GM and Assistant VP on changing departmental structure, increasing productivity by 10%.• Managed a project (account set up, scheduling, billing) and gained customer trust to award new business opportunity for 500 extra shipments/loads.

Reported to VP of Sales and managed business office operations. Assisted operations and sales representatives in addressing customer concerns. Interviewed, hired, and trained new hires. Coordinated travel and shipment schedules.• Oversaw activities of 18 staff, driving quality, profitability, and cost control with reduced (by 2) sales staff.• Led the implementation of new TMS program (Quantum Edge), fielding issues/questions from the sales and administrative staff.

Managed 18 employees’ time off requests, time sheets, and overtime hours. Developed and provided reporting to Assistant VP on AR invoices and margins. Interviewed and trained 20 new hires. Researched AP/AR invoices for accuracy and processed payments. Assisted inside/outside sales reps with customer issues and concerns.• Improved billing by setting up and enforcing new AP/AR procedures, decreasing AR short payments by ~ 80%.• Selected by leadership as a “super user” for TMS program - McLeod/Loadmaster and delivered training to 18 employees within 2 months.• Appointed by Assistant VP to lead new account set ups, utilizing best practices in handling the project/freight.• Took on additional accounting duties, reduced overtime hours by 50%, and increased shipments by over 150%.

Coordinated and communicated with ~ 50 carriers to ensure on time pickup and delivery of freight. Provided updates to customer on status of shipments within 30 minutes. Supported senior and entry level staff while setting up ~5 new vendors per week and processing AP and AR for shipments. Requested back up documentation from carriers to provide to customers. Filed documentation and answered phones. Trained 5 new hires.• Backed up AP representative to assist in researching, approving/denying invoices and assisting corporate office with incorrect invoices and delinquent accounts.• Collaborated with the AP representative and set up an efficient invoice processing procedure, resulting in a 20% faster approval and payment time frames.

Handle all AP & AR entries into QuickBooks for 3 locationsProvide reports as needed to Owner and CPAComplete payroll, payroll taxes and end of year reports for tax completion

Helped manage store frontManaged on hand inventory and ensured proper stock levels Assisted customers with face to face and online ordersManaged all accounting functionsMaintained vendor relationships Processed online customer orders

As an Executive Assistant to Vice President, entered sales orders, processed incoming payments and sales deposits, and provided invoice and back-up documentation to customers. Supported 5 collections agents and manager with research issues on ad placements and invoices. Coordinated with outside sales reps during collecting payments process.• Generated ~5 reports and $50,000 in invoices weekly.• Developed back-up documentation, maintaining list of updates to publishing schedule and ensuring on time processing.• Supported 12 to 15 sales representatives by printing invoices and assembling documentation necessary for in-person payment collection.• Backed up front desk receptionist, managing 20+ incoming phone lines.

Assisted customers with complaints and provided resolutionsCompleted phone orders for customersAnswered questions specific to our products