In supporting our Canadian operations and over 200 employees, some tasks and duties that were in my purview were:- Assisting with onboarding over 60 new hires which included ensuring they were added to all internal applications, communication before their start date as well as ongoing communication throughout their onboarding experience.- Responsible for approving all Canadian expenses through Expensify and assisting with issues and questions that all employees had.- PO creation and approvals for all office related expenses.- Reconciled all office monthly expenses.- Arranged and assisted with all travel for all employees using Navan (formally TripActions.)- Managed the President’s calendar, travel support and approvals for directs under his downline.- Organized and assisted for board meetings that were held onsite in Toronto.- Provided meeting support which included boardroom bookings, IT support, catering requests and room set up.- Vendor communication to ensure service levels were met and negotiating new contracts.- Provided all shipping for internal and external stakeholders.- Facilitated, organized and arranged several onsite as well as offsite employee gatherings which included our holiday party which had over 100 attendees.- Employee engagement through newsletters and both virtual and in person communication- Ensured that the office was always fully stocked with snacks, coffee, dairy and office supplies.- Responsible for all IT assets and procuring laptops and additional hardware for new hires and the office as well providing basic IT support for all employees experiencing hardware issues.- Provided support for all employee engagement events and gifts.- Procurement, communication, and negotiation for the set up of all new vendors.- Ensuring all employee requests and questions were answered in a timely fashion.

- Provided support and guidance for employees and visitors coming into the office. This included providing access passes, providing tours to staff new to the company, assisting with problems related to booking desks on our hotel system, providing support for boardroom inquiries, and being a main point of contact for all additional inquiries.- Managed meeting requests which involves booking appropriate boardrooms, meeting room set up to ensure no delays and all catering requests.- Responsible for ensuring there was appropriate stock and reordering as necessary of office supplies, coffee stock and dairy, and snacks.- Worked with HR, providing onboarding and offboarding support which included hardware shipping for onboards and communicating with exiting employees to arrange their equipment returns.- Assisted with employee engagement by providing support for onsite and virtual events, communicating through our Teams channel for holidays, creating virtual cards, satisfaction surveys, and onsite updates.- Worked with IT to identify and resolve all onsite issues to ensure staff have a seamless transition from home to the office.-Worked with L1 leadership and their support staff to arrange a monthly Ops review onsite which included boardroom set up, updating decks and ensuring they are ready and on hand, and being available for any additional ad-hoc requests that come up. - Worked with building management, identifying and resolving any facility related issues in a timely and cost-effective manner.-Performed all onsite shipping support for Canada, and provide support for all UK shipping needs.

I was responsible for supporting all facets of the business in both short term as well as long term projects and growth. Some of the various tasks that were in my purview were:- Fulfillment of customer and dealer orders through both Shopify and Quickbooks.- Responding to customer questions and inquires through phone, email and social media messages.- Monitoring accounts payable and making sure that payments were processed on time and in accordance with our payment terms.- Took ownership of accounts receivable and increased liquidity in by collecting long overdue receivables. Communication was had when payments were past terms in order to ensure quick resolution.- Pulling various sales reports from both Quickbooks and Shopify to show sales trends as well as monthly sales.- Assisting with posting and replying to messages on the company’s social media channels.- Utilizing Mailchimp as well as Shopify mail to communicate with customers and monitor the effectiveness of the campaigns.- Became proficient in Canva for creating media assets.- Ensuring the office and warehouse was stocked with supplies and placing orders when needed.- Weekly review of UPS shipments as well as communicating with them when there were discrepancies with our shipments.

Managed the smooth operation for the company including the following: - Meeting and boardroom management for all staff including coordination of daily catering and room set-up requirements.- Monthly company-wide sales meetings: arrange meeting space for local staff of 170+ and manage attendees. This includes set up/take down of the space and delivery of a lunch menu for each meeting.- New Hire Administration: Responsible for organizing desk space/set-up for all new employees and creating their system access. Work with building management to ensure building access.- Office supply management: Maintain adequate stock of all office supplies, ordering as necessary.- Outside Sales Team: Provide support for promotional material requests. This requires ongoing liaison with Marketing team to ensure a continuous stock is on hand of company promotional material, refreshing orders for new material as necessary.- Employee Recognition: Ownership of monthly employee recognition programs which consists of collecting and presenting nominations for monthly Values Winners to President for final selection. - Reception: Assist main floor Receptionist with coverage; answer and direct calls on a multi-line telephone system; greet external meeting attendees; daily Purolator deliveries. Project accomplishments: - Kitchen Renovation: This was a complete renovation including new wiring, cabinets and appliances. I worked closely with the Renovation Team and provided pertinent information to staff throughout the process to make them aware of specific deadlines. This project never impacted the day-to-day operations of the office. - Coffee Vendor Transition: Instituted a change of coffee provider for employees of both Kensington Tours and Travel Edge covering 3 floors. I took ownership of the transition beginning with meetings with potential vendors, followed by creating a cost analysis which facilitated management approval of the new vendor.

- I was contracted to assist Mount Sinai Hospital’s Occupational Health and Safety department with a large Iron Mountain offsite storage project. As process owner of all documents, I was responsible for creating the workflow, record management, communicating with Iron Mountain to arrange pick ups and providing progress updates to upper management. Due to an impending move, the completion date was critical, and it was finished ahead of the projected schedule. Other administrative activities completed on behalf of other companies: compilation of survey information accurately and timely; organized company-wide contact information and employee records into team groupings for easy access; managed promotional package supplies for off-site trade shows.

Responsible for supporting the main practitioner in regards to scheduling, updating client records and contacting clients. Other duties involved daily operations of clinic in regards to opening and closing procedures, inventory management of products, managing multi line phones, client inquiries, supporting additional practitioners in regards to their daily appointments and file maintenance.

Responsible for the communication, negotiation and resolution of account delinquencies on behalf of Toronto Dominion (TD) bank. Tasks included tracing and initial contact with clients, processing and ensuring that all pertinent backup was available for all accounts, providing accurate pipeline updates to both upper management as well as TD, strong organizational skills to keep track of re-payment schedules and the negotiation of resolution to the matter based on financial capacity assessments. Strict adherence to the directives set by TD were followed.

Responsible for the East Coast portfolio of 30-90 day delinquent Telus mobility accounts. Daily communication in both written and verbal form with both customers and Telus led to successful resolution and reduction of delinquent buckets. Strong organizational skills were displayed to ensure all accounts were worked within the account directives. Accounts were worked according to strict client and company directives to achieve monthly recovery targets.

I was responsible for dealing our medical, retail and pay day loan clients. Some of the duties that this position entailed were:- Day to day requests and account updates- Month end statement verification - Generating reports for month end and weekly account updates- Setting up new clients and assisting them with any questions and concerns that they may have had

Responsible for managing several utility clients as well as Cogeco first party, Easy Financial Outsource, Bell Conferencing.Dealing with client questions everyday and resolving issues on accountsCreating workplans for agents to follow to better aging on accountsBasic knowledge of Maesto as well as the Noble predictive dialer.Managing multiple dialer campaigns

Main job descriptions:Contacting debtors mostly in the utilities demographic to pay their past due billsMost experience with Enbridge Gas (2nd placement business), Hydro One (first placement business), Direct Energy Alberta (2nd Placement)Submitting below parameter settlementsUtilized DRN for several clientsConsistently hit company decided targets