Heather Kelley Email & Phone Number

Quinlan, Tx, Us

Plano, Texas, United States

United States

• Provide training and support to volunteers in process of building client systems.• Build/troubleshoot/repair systems for clients.• Helped with the development of a new ticketing system. • Collaborated with the security committee to address security issues and implement solutions.• Researched and configured security settings in Salesforce. • Collaborated with the team on multiple projects including policies and procedures, volunteer orientation manual, and new quality control procedures. • Headed a new volunteer to intern program to help give new students of IT the opportunity to gain valuable hands-on experience in troubleshooting and hardware repair. • Configured a virtual network in Azure and set up virtual server for AD sync. • Configured a RADIUS server and added Active Directory Certificate Services role in Windows virtual server.

• Proactively collects data from twenty or more clients per day to produce a comprehensive health history and document current problems. • Analytically pull together testing for approval to ensure treatment is done in a timely manner. • Discusses in-depth the needed home care for client’s pets in a clear and concise way. • Provide care and listen intently to clients in times of distress. • Works effectively as a member of a team to relay timely and important information and provide support when needed. • Worked with team to pull overall satisfaction rating from 74% in 2016 to 98% within a year and continue to maintain high ratings. • Worked together with team members to put a plan in place to boost production without losing quality. This has led to our hospital ranking among to top 5% nationwide. • This position is a semi-office role. In this I have worked with computer programs and hardware. Including multi-line phones, laserjet printers and fax. On occasion helped with minor troubleshooting such as printers not printing and programs not responding.

United States

• Managed up to ten employees in a given shift to offer direction, training, and success of the business through excellent customer service. • Adjusted inventory to match inventory lists. Investigated missing inventory and ensured cashiers were using correct coding for product return and stockers are placing damaged products correctly in bins.• Unloaded trucks and ensure all products on list were shipped. • Created quality presentations to give customers a great impression of the store which helped boost sales. • Ensured customers are satisfied with their experience in store and handling customer complaints.