Head of Business Solutions, Insights and Execution for Truist’s Direct and Indirect Consumer Lending businesses, including: Real Estate, Auto, Cards, Personal Loans, and more.

Responsible for leading Citi Home Lending's strategic initiatives, goal planning, executive reporting and support teams. Head of Mortgage Client-led Strategy including business development, execution, project planning and management to acquire, deepen and retain Multi Relationship Clients across Citi. Collaborate with Executive Bank and Wealth Segment Leaders, BP&A and Global Consumer Strategy groups to develop and execute cross sell and lead strategies for mortgage. Provide Chief of Staff support for Head of Mortgage. Manage the Mortgage Sales Support and Development team which provides sales coaching/training, loan production support, lead management strategy, governance/compliance, Digital, POS and CMS system design, and other tools to drive sales effectiveness for loan officers. Manage the Communications and Event team responsible for client and employee communications/experience. Site President of Citi's St. Louis location and 2k+ employees across multiple business lines.

Manage enterprise wide strategic initiatives to drive incremental market share, revenue and loss reduction. Responsible for directing large project teams across multiple business units. Manage internal project managers and consultant teams to execute business priorities, including the implementation of the National Mortgage Settlement and establishing framework for the OCC Consent Order. Develop and implement loss mitigation strategies to reduce Net Credit Losses. Managed relationships with external agencies, including FNMA, OCC, MHA, FHLMC. Led initiatives in sales and fulfillment, including Client Experience transformation.

Maximized production, market penetration and channel profitability via effective management, development and procurement of relationships with National Broker Clients. Developed marketing and sales programs for brokers and account executives. Developed and managed pricing strategies and credit policies with finance and risk management teams.

Responsible for Client Advocacy operational performance analysis; Developed and utilized customer service metrics and key performance indicators to determine servicing defects and evaluate needs for performance improvement plans. Led the business Service Council and represented business on the Global Quality Forums; Expanded client servicing focus to include sales and retention. Responsible for Executive Communications/Legal/Regulatory responses. Managed Post Loan Closing, Quality Monitoring, Client Experience team, and Project Managers responsible for implementing servicing technology / process enhancements.

Managed bank acquisitions including process, technology, and personnel conversions for performing and non-performing servicing; Led technical and strategic projects, and the development of new products/product features. Managed project managers and trainers for Default Management. Developed and managed audit and control processes.