FCDM creates integrated multichannel strategies for clients, including digital marketing, web development, graphic design, search engine optimisation, content development and project management. This role demands excellent time management skills, the ability to prioritise workloads, excellent organisational skills and the ability to work in a fast paced office environment.Key responsibilities and duties include: • Managing projects from start to completion.• Maintaining and developing relationships with existing and new clients. This requires an in-depth understanding of customer experience and strong communication skills. • Digital Marketing activities including social media, blog writing, SEO, Google Analytics & Google AdWords.• Accountable for assigned client base and follow up on all queries and commitments.• Maintaining a high level of customer service at all times. • Perform under own initiative. • Attained skills in adaptability, efficiency and maintaining professional etiquette in a demanding environment.• Assist in staff training. • Develop an understanding across a number of areas quickly to ensure that the best possible results are delivered to clients on time and correct.

• Promoted directly from Associate to Manager. • Capability to problem solve in fast paced environment. • Ability to multitask across several sections of the team. • Extremely organised and structured approach. • Strive to complete tasks in a timely manner & operate efficiently across all areas. • Assisted in staff training. • Strong attention to detail.

Key responsibilities and duties include: • Managing projects from start to completion.• Maintaining and developing relationships with existing and new clients. This requires an in-depth understanding of customer experience and strong communication skills. • Digital Marketing activities including social media, blog writing, SEO and Google Analytics.• Accountable for assigned client base and follow up on all queries and commitments.• Maintaining a high level of customer service at all times.

This was a dynamic role offering experience across the company. • Project Management: Analysis, scheduling, budgets, accountability & progress tracking of goals and defined metrics. Cross partner communication, collaboration & alignment. • Strategic Analysis: Assist in facilitating workshops with groups of 10 to 200 participants. The systems utilised include - Predictive Index, Gazells, Marshall Goldsmith & LEAN Programmes. • Analysis/Profiling: Individual and team analysis of senior level management, management and staff. This requires the use of surveys, creation of databases, analysis of findings and creation of presentations. This also requires the use of different profiling systems. The goal is to define project and team requirements, opportunities, strengths, training needed, problem definition etc. • Business Development: Training & implementation of change management processes along with strategy suppose systems such as Align Today. • Metric Reporting: Creation of recurrent team, individual progress, engagement and KPI dashboard reports. Extensive use of PowerPoint, Word, Excel & survey databases.