Heather Kidd Email & Phone Number

As a Sales and Consulting Associate at COPC Inc., I help clients achieve customer experience (CX) excellence by applying the COPC methodology and standards. I have successfully led and supported multiple COPC implementation projects across various industries and regions, delivering results within defined time frames and budgets.I have over eight years of experience in operations management, quality assurance, and project implementation, working with global leaders in business process outsourcing such as Conduent. I have also earned several COPC certifications, including the Certified Customer Experience Performance Leader (CCXPL) and the High Performance Management Techniques (HPMT). I am passionate about helping clients improve their CX performance and achieve their business goals. I enjoy working with people from diverse backgrounds and collaborating with teams to solve complex problems and create value.