Provide critical support to insurance agents and staff in using various sales business systems, such as updating customer information in the corporate database, running queries, and ordering marketing materials, in a call center environment. Stay up to date on system processes, attend training sessions in relation to updates and roll-out of new systems.Contribute to maintaining our department's internal knowledge database as a FAST Knowledge Librarian, reviewing, editing and updating system documentation that the team relies on during calls. Serve as a system lead for our team for several of the systems we support, collaborating with business partners to keep FAST up to date on changes and potential system issues, and provide coaching and assistance to other FAST team members as needed.Worked to develop additional resources for the FAST team:* Stock responses drafted to improve process and professionalism when responding to emails.* In 2016, led a team effort over several months to create a series of workshops to enhance and increase customer service skills, and then presented these activities to the team in the second half of the year.

On assignment at American Family Insurance, working as a FAST Representative to assist insurance agents and their staff with how to use corporate database and sales software, to support American Family agency processes.

Bank teller at AnchorBank, responsible for managing cash drawer, processing daily transactions, assisting the manager with opening and closing security protocols.

Make delicious espresso drinks and fabulously fresh coffee from our in-house roasted beans!

Maintain up-to-date knowledge about in-store products, assist customers by educating them about the various foods for dogs and cats while maintaining a professional and unbiased stance.

• Process data-entry requests for payments on property, liability and auto claims.• Issuing Stop Payments on checks as requested, and communicating with the bank for various Carrier accounts regarding forgery affidavits.• Handling returned checks for reissue, and requesting further instructions from the Adjuster on file where needed.

On Assignment: Department at Tower Hill Insurance Group• Provided a Leadership role by assisting co-workers on Payments for Catastrophe Claims by using ImageRight© to check for incorrect math calculations, over-payments, and coordinate with Claims Adjusters to reconcile said issues.• Trouble-shooting minor technical problems;• Utilize in-house check-writing system (PROIV) to void and reissue claims and expense checks;• Verified printed-check accuracy;• Draft Statement of Loss Letters to send to Policyholders for Claims towards Hurricane Catastrophes Charley, Frances, Ivan & Jeanne;• And use PROIV to verify basic information for policies as needed.

• Collaborate with Customers to produce unique and complimentary framing designs for their artwork, working within the confines of individual taste and budget.• Continue to maintain up-to-date knowledge on the most preservative materials available in conservation framing, to assist and educate Customers on how to preserve their artwork.• All labor required for completion of orders: cut mats, glass and backing; mount artwork; chop and join sections of frames, and assembly while maintaining safe use of high-powered machinery.

Mailroom/Distribution Dept. at Nationwide Insurance• Data-entry research of claim history and credit information, consolidated for use by Underwriters in Personal Lines Personal Property to screen for new and continued business.• Assist with mailroom tasks, such as certified mail, as needed.

• Working with customers to design custom framing orders. • Continue to maintain up-to-date knowledge on the most preservative materials available in conservation framing, to assist and educate Customers on how to preserve their artwork.• All work required for completion of orders: cutting mats, glass and backing; mounting artwork; joining and fitting work into frames. • Occasional back-up cashier as needed.

• Production-line Fitter: fit glass, mats and artwork into frames and call customers for pick-up.

• Working with customers to design custom framing orders. • All work required for completion of orders: cutting mats, glass and backing; mounting artwork; and fitting work into frames. • When necessary also worked as a back-up cashier, and measuring out fabric for customers at the fabric counter.