Heather Kovanda Email & Phone Number

Crestview, Florida, United States

Boise, Idaho

• Partner with line of business subject matter experts to understand business needs related to procedures.
• Responsible for drafting, editing, and formatting internal manuals, materials, and/or other documentation related to procedures, products, and policies.
• Reformats and publishes basic web content in accordance with established standards and branding.
• Reviews regulatory changes or collaborates with regulatory change agents to proactively identify required updates and reviews changes to business operations for potential impact to documentation.
• Assists others to resolve process gaps, providing input based on observations.
• Creates process maps.

Boise, Idaho

• Manage an assigned pipeline of loans ensuring work is completed on time and accurately by planning, coordinating and monitoring daily activities.
• Responsible for performing a variety of loan documentation duties on complex loan packages to ensure compliance with company policies and procedures for loan products.
• Interpret polices while analyzing applicant, collateral and documentation.
• Updated POD huddle board and lead POD huddle following up on team assigned pipelines and providing update to Super POD lead.
• Assisted Functional Process Owner, collateral and legal team with creation of new Arizona State Lease Land virtual library procedure and am currently staying in contact with the state of Arizona land department to keep.
• Have provided feedback on multiple virtual library procedures to assist in driving consistent and timely completion of work.

Mountain Home, Idaho

• Responsible for addressing and resolving escalated customer issues pertaining to various issues including overdrafts, extended holds on checks, fees, account maintenance, and other customer service issues while.
• Reviewed regulatory compliance, internal policy and procedures making sure to stay updated and in compliance.
• Worked to bring in outside assets and clients business relationships by offering services that provided value.
• Managed the teller services function to ensure prompt and efficient transaction processing and the generation of sales through quality referrals.
• Responsible for effective staff salary administration and rewards. Is responsible for scheduling staff efficiently to maximize resources and achieve service and sales goals.
• Ensure compliance with audit and operational regulations and guidelines.

Mountain Home, Idaho

• Utilized networking, meetings, outbound telephone prospecting and current client referrals to promote the Wells Fargo vision to help each customer succeed financially.
• Perform in depth profiling with each client interaction for opportunity of cross sell and high value client retention.
• Retain clients with Wells Fargo by comprehensive review and understanding of their personal and business needs. Finding what areas of opportunity was available to expand their relationship with Wells Fargo and assist.
• Provided credit counseling to personal and business consumers to provide them the right credit products while helping them reach short-term and long-term credit and financial goals.
• Responsible for addressing and resolving escalated customer issues pertaining to various issues including overdrafts, extended holds on checks, fees, account maintenance, and other customer service issues while.
• Reviewed regulatory compliance, internal policy and procedures making sure to stay updated and in compliance.

RAF Mildenhall, Suffolk, United Kingdom

* Responsible for research, compilation and layout of entertainment listings for publication. Section Copy Editor for niche print and Web-based product.* Activities include planning, scheduling, researching, writing, and editing content for publication to weekly printed product and Web site. Responsible for photography and layout for print publication and.

RAF Lakenheath, Suffolk, United Kingdom

* Provided assistance to the RAFs Lakenheath and Mildenhall communities via volunteer positions including Enlisted/Civilian Spouses Club General Treasurer, Scholarship Chair and Parliamentarian; Combined Scholarship Association President, 48th Equipment Maintenance Squadron Key Spouse, Holiday Bazaar Staging Chair, Bazaar Contracts Chair, Bazaar Co-Chair.

Tamuning, Guam

* Managed operations that provided a multitude of services to transitioning service members including real estate, travel, and lodging.* Supervised a staff of seven employees.* Performed day to day management including employee recruitment, payroll, and training.* Increased company clientele by 25% and income by 23% through an aggressive advertising and.

Gulf Breeze, Florida, USA

* Provided support for directors and back up for customer service managers during a time of extreme company growth and product initiation.* Managed electronic funds transfer program, verified commissions weekly for over 65 customer service representatives for payroll purposes.* Trained new employees on adjustments and billing interpretation and maintained.

Master Of Science - Ms, Management And Leadership

Bachelor Of Science, Marketing, Business Administration

Activities and Societies: Alpha Sigma Lambda

Associate Of Arts, Business Administration, Management