Heather L E. Email & Phone Number

Utah, United States

Provo, Utah Area

- Working remotely used technical skills, product knowledge, problem solving and decision making to assist customers by answering inbound email messages. Assisted other agents internally by hosting and monitoring Adobe chat support room, and providing supervisor approvals. - Assumed responsibility for the leadership email queue, given wide authority to resolve escalated issues.

Provo, Utah Area

- Used technical skills, product knowledge, problem solving and decision making to assist customers by answering inbound phone calls and email messages.- Awarded MSVP (Member Services Valuable Player). - Rated Outstanding by my managers on year end reviews for last four years in a row (a rank achieved by only the top 15%-20% of employees company wide, and only 5%-10% of the call center.) - Consistently one of the top email agents belonging to the 7+ EPH club. - Achieved a rare feat-showing up on 7+ EPH Club, Most Emails Sent, and 100% CSAT lists all in the same time period demonstrating the combination of speed, productivity, and high quality interactions simultaneously.

Provo, Utah Area

- Working remotely provided reports, planned email broadcasts and and marketing campaigns. Updated and maintained customer and employee files in Infusionsoft. Assisted with copy editing and standardizing reports for clients in Excel. - My research allowed various project leads to pick up dramatically. The project saw a 200% improvement over the best day prior to the start of my research.

Provo, Utah Area

- Working remotely researched leads in the material handling, construction and agriculture equipment industries with the intent to invite decision makers in these industries to connect on LinkedIn for mutual benefit.- In just over a year, I was responsible for adding over 2,000 new connected individuals for Growing Marketshare 365. 1/3 of invites set out were accepted. - Even after the project was completed connections continued to grow from delayed responses and the influence on all of our other connected individuals as a result of my contacts. As a result, Growing Marketshare 365 had over 3,000 connected individuals.

Provo, Utah Area

- Working remotely provided contract work for a small business providing management and oversight of customer inquires, satisfaction and retention.- Provided promotion of products and services, refund processing, complaint resolution, risk control, transcription and optimization of videos. - Site preparation though installation of WordPress files and plugins. - Provided data preparation for state sales tax reports.- Generated 47,000 more visits to client's site than we would have otherwise received in 6 months.

Associate Of Applied Science, Interior Design, Gpa 3.08

Associate Of Science (A.S.), Integrated Studies, Gpa 3.19

Activities and Societies: Received Dean's List 2 terms