Heather La Coss, Cpc Email & Phone Number

Kirkland, Wa, Us

Tacoma, Washington, United States

Sound's training ambassador traveling to client sites to train physicians, stakeholders and support staff on software workflows. Instructional design of curriculums, job aids and user guides. Designed and maintained a software page on Sound's LMS to contain education library to ensure content is current with the changing needs of stakeholders. Communicated and escalated issues to Project Managers promptly and effectively in the spirit of shared ownership. Lead interdepartmental collaboration continuous process improvement to ensure training completion, organizational communication and creation of standard operating polices.

Tacoma, Wa

As a Regional Compliance Specialist I supported physicians, regional and site leadership representing 28 hospital programs that provide services with three different MAC carriers regions. Developed and delivered compliance education via webinars and onsite visits to our multiple teams of clinicians. Created compliance education material based upon trends found in compliance audits, site leadership requests, and administrative requests. Supported compliance department with contribution to team projects. Utilized critical thinking skills to accurately complete highly detailed work.

Remote

Coding specialist at a small private Orthopaedic practice with 12 providers. Audited providers E/M coding as well as orthopaedic surgeries for compliance with correct coding principles as defined by regulatory agencies and standards of ethical coding. Created orthopaedic specific training for ICD10. Daily task would included coding for the clinic and orthopedic surgeries. Specializing in pain management and radiology coding.

Seattle, Wa

Medical coder for the Emergency Department and Hematology/Oncology infusion before moving to the Radiology department, which included Interventional Radiology. Performed audits for radiology providers as well as for residents and fellows to ensure accuracy in coding and education. Updated and assist in analyze pro-fee and technical fee charge master. Utilized my organizational skills to manage daily workqueue.

Tacoma, Wa

Worked in the Centralized Coding department for Obstetrics/Gynecology, Family Practice, and Internal Medicine departments. Obstetrics/Gynecology included working with the clinic manager to reconcile all the office visit, hospital visit and procedures. Maintained a high degree of diplomacy and communications skills with all physicians and other ancillary staff regarding billing, documentation policies, procedures and regulations and obtained clarification of conflicting, ambiguous or non-specific documentation.

Medical Office Assistant, Him, 4.0

Certificate, Massage Therapy/Therapeutic Massage, 4.0