• Apply modern learning principles to create, implement, and manage development content for associates across the organization • Develop and execute targeted leadership programs for high potential managers and senior leaders • Create tools for managers to identify, assess, and develop the talent of their teams• Research, gather requirements, and build a business case for new work to improve execution, effectiveness, and associate experience of development programs• Effectively measure program success and talent throughput; drive updates to programs as a result• Serve as a learning consultant by conducting intake sessions and making recommendations for customers’ specific needs• Partner and collaborate across the organization to ensure cross-calibration on talent initiatives• Support Associate development by creating customized development plans tailored to individuals• Utilize personality and 360 assessments to provide comprehensive look into individuals’ strengths and opportunities• Manage the front-line manager development program for over 1,000 currently enrolled Associates• Manage and facilitate the instructor-led training courses including topics on Communication, Driving Results, Delivering Feedback, and Project Management

• Designed new employee onboarding plan and training for a growing company with 16 locations nationwide• Createed and updated company training materials, including handbooks and manuals• Successfully facilitated monthly training sessions on a variety of topics, including customer service, management, and operational needs through live classroom workshops and webinars• Worked with key stakeholders in each department to develop standard operating procedures to align with company objectives• Managed company issued procedures and ensured complete document control• Collaborated with all levels of management to identify training needs assessment and created individualized training programs and development plans