Heather Langley Email & Phone Number

Austin, Tx, Us

Austin, Texas Area

IT Project Manager responsible for the project lifecycle, projects including project plans, resource requirements, change management processes, risk and issue management. Certified Scrum Master, Scrum Alliance. Facilitate sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations. Educate and reinforce scrum methodology and agile framework to team members and key stakeholders. Strong customer communication and listening skills. Communicate and consult with clients, project team members, and other stakeholders. Protect development team from outside distractions, impediments or team conflicts, and maintain focus on product backlog and project timeline. Demonstrate ability to meet deadlines consistently, across multiple tasks and projects. Ability to motivate others and manage conflict.

Austin, Texas Area

IT Manager responsible for managing my team by providing solid management skills. Provide strong leadership while fostering team priorities of trust and openness. Administer personnel issues, provide coaching, and assist with professional development opportunities for employees. Determine and clearly layout team goals by providing 1-2 week sprints. Also responsible for recruiting, hiring and supervising IT team leaders and professional staff. Product Owner for Document Management products which include demonstrating solutions, defining and announcing releases, communicating team status, educating stakeholders, negotiating priorities and resources, and ensuring product backlog is transparent. Demonstrate independent judgement and make decisions to achieve goals with some existing guidelines and minimal oversight. Proven decision maker and critical thinker.Effective communication skills in the form of giving product presentations, leading meetings from small to large, as well as giving presentations on our products.

Little Rock, Arkansas Area

Supervised, trained, coached and evaluated team members. Directed each team member while closely assisting them with obtaining resources they needed to achieve their goals by project completion dates, while ensuring that client expectations were met. Created and maintained a positive rapport with users and senior management. As a seasoned communicator, I was able to speak with customers at various technical levels to ensure they were comfortable and understood the scope of work. This skill also allowed me to serve as a highly effective mediator between technical staff and non-technical customers.Proficient in Manage Engine Service Desk Plus, used to address service tickets and manage and monitor projects, and produce reports. This program provided the framework in which we completed projects, while making sure we met audit compliance. Organized and facilitated weekly team meetings, also attended weekly Senior Management meetings which allowed me to remove any barriers impeding project progress. Managed, reviewed and approved each project statement of work which detailed new projects, with customer agreement prior to initiation. Member of ISACA (Information Systems Audit and Control Association) which kept me current on IT policies, best practices and security enforcement. Partnered with systems engineering team to ensure server framework was in place and updated. This included items such as MS server, VM systems, firewalls and encryption. Managed special projects for the Office of Information Systems. These projects ranged from working an RFP for new software to process/policy review. Conducted yearly team member evaluations and delivered to each team member personally while discussing each item. In charge of hiring programmers which included interviews and final candidate selection. Trained at handling personnel issues and counseling if needed. State of Arkansas certified in Performance Evaluation and Grievance Prevention and Handling.

Little Rock, Arkansas Area

Promoted at 6 months to this new position. In this role I did many of the tasks as I had as a Programmer System Analyst, but I also took on new projects and responsibilities.Developed the first .asp web page for the Department. I also cultivated the online data services into many areas such as data retrieval, data collection, and data for download.Using Microsoft SQL Server, Code Charge or Alpha Five, I created views to establish an information retrieval for the .asp pages. Responsible for the computerization of the Accounting division, resulted in eliminating over a quarter million keystrokes per year. The Accounting program increased turnaround time on record transfers and reporting from 40+ days, to same day. Conceptualized and worked on the development team to create an email collection and mass mailing program which saved the Legal Department over $120,000 a year.

Little Rock, Arkansas Area

Provide support for troubleshooting workstations and peripherals. In charge of projects from initial client meeting to program launch. Gradually assigned high-level projects such as the implementation and training of a scanning system for the Consumer Division, the development of an appointments database for the Legal Division, the creation and development of a Foreign Finance Program, as well as an extended project for the Accounting Division. This position required the additional use of SQL, ODBC, and SMS