Heather Larkin Email & Phone Number

Rickmansworth, Gb

Leavesden, England, United Kingdom

Hatfield, England, United Kingdom

Key support for the Ocado Zoom project delivery team, working across a wide portfolio of projects. Main responsibilities included:• Tracking progress of actions identified in meetings and ensuring stakeholders are held accountable.• Reviewing risks and issues regularly.• Issuing critical documentation to ensure that key project deliverables meet the required scope.• Taking meeting minutes and registering attendance.• Creating and distributing presentation packs for internal and external client meetings.• Diary management.

St Albans, Hertfordshire, United Kingdom

Co-ordinated mystery shopping research projects for clients across a plethora of sectors. Main roles included:• Scheduling fieldwork and negotiating fees to ensure deadlines and budgets are met.• Liaising with internal commercial and quality teams to ensure the smooth running of projects.• Resolving queries and identifying solutions to recurring problems.• Onboarding and training new researchers, encouraging them to complete regular work.• Ad-hoc office admin duties.

Promoted to supervisor in the Student Recruitment department. Initial responsibilities involved sending University emails to applicants and answering queries over the phone. As a Supervisor, additional responsibilities included, training new starters, monitoring attendance, setting up work stations and signing off timesheets for payroll.

Responsible for representing the University at undergraduate applicant days. Roles included giving tours, ushering guests to talks and registering attendees. I was also chosen to deliver 30 minute ‘Student Life’ presentations in front of audiences of up to 500 people.

Watford, United Kingdom

Bachelor Of Arts - Ba (Hons), Film Studies, 2:1

Activities and Societies: AthleticsMy final year dissertation, which explored how genre shapes perception of place, was awarded a First.

Education record

A Levels: ABB in Media Studies, Photography and Sociology Achieved excellence in Media Studies trophy at the end of Sixth Form awards.

Education record

GCSE’s: 10 A* - B (including English and Maths)