Heather Lewis Email and Phone Number

Temporary

Managed Inkling's Habitat Platform for the whole of McGraw-Hill's Digital Platform Group, troubleshooting platform issues, integrating the product with three other platforms in order to fit the product we were building. Trained content authors company-wide on platform use. Mediated between MHE and Inkling to mold the product in order to fit what we were building, and in turn, assisted Inkling in further developing their product. Managed multiple deadlines, working with Inkling on product improvement. Delved into the code to troubleshoot issues authors faced in order to meet tight release dates. Collaborated with three other platform managers to develop a unique product, for which Habitat was the springboard. High level roadmapping. Successfully launched product, introducing a paradigm shift in the way learner centered content is authored, delivered and used in the classroom today.

Coordinated content for eGames (cross-curricular, interactive teaching/learning tools leveraged to teach and assess need for grades K-3 Open Court Reading program), meeting strict timelines leveraging the Agile Workflow system. Self-taught HTML code in order to troubleshoot/remove obstacle affecting timeline. Served as lead contact for the Instructional and Academic Designers, providing authoring parameters and ensuring content pour occurred by incremental deadlines. Worked with lead developer to troubleshoot issues related to content output and trained authors on content pouring. Collected analytical data to present to game creators and digital content developer for implementation, remaining cognizant of budgetary parameters. Ensured delivery of the final product on schedule. Packaged and delivered final content, coordinating with and advising Quality Assurance team.

I had the pleasure of intermittently working with McGraw-Hill with the Digital Platform Group via Kelly Services on a contractual basis from June of 2011 to January of 2014, at which point I was hired on with the company. My duties have included translation and transcription of lesson plans in order to make tutorials accessible to hearing impaired, and playing a key role in packaging an ESL (English as a Second Language) program. I multi-task, and shift gears quickly when deadlines need to be met. I work with content for various activities with the Instructional Design Team and Quality Assurance, meeting tight deadlines while managing multiple projects. Efficiency and attention to detail as well as technological awareness have been a necessity in this position. Meeting critical deadlines, prioritizing, and excellent communique have been instrumental in packaging and completion of Pre-K, Elementary, High School, Higher Ed and International Programs. More recently, I have managed the delivery of 350+ eGames for the Open Court Reading project. I oversaw the recording and delivery schedules in order to meet tight delivery deadlines, established Quality Control, and assisted with the development and implementation of a CMS specifically for the project. I worked diligently within the Agile workflow, and oversaw/wrote stories for QC. I am the Habitat Administrator for DPG, which is a digital authoring tool for designing modular content; I work with users to create projects, provide access, authoring triage and light technical support, and serve as a representative for platform requests for the company. I also serve as one of two Enablement Team Counselors, training all MHE employees on our multi-platform authoring service; we orchestrate and coordinate trainings for the MHE community and maintain documentation on changes to the platforms, as well as processes.

Wrote and prepared weekly curriculum for Kindergarten studentsMaintained a learner-centered environment by creating and implementing assessment tools to determine areas of strength and areas that require support within the curriculumWorked closely with parents and principal to ensure safe, effective procedures were in place Maintained current certifications and educational requirements needed to lead the classroom, as well as attain additional information regarding fundamental development

Followed curriculum and create cross-curricular activities to keep a diverse array of students interested and learningServed as an advocate for all students and ensure fairness and equality in a diverse classroomWorked directly with parents regarding homework, tutoring, and overall behavioral and wellness issues regarding the studentsWorked with Center Director to confidentially resolved issues/concerns within the classroom

Interpreted, explained and applied institutional and other Human Resources policies, regulations or procedures including but not limited to Washington Administrative Codes, RCW’s in conjunction with two Collective Bargaining Units (WPEA and WFT)Coordinated and hosted annual Benefits and Wellness FairEstablished and managed benefits training and onboarding sessionsServed as the first point of contact for new employees (Hourly, Student, Classified, Exempt and Faculty) and provide new employee paperwork and orientation and initialize new hire employees into PPMS Database (internal HR/Payroll system that is linked statewide, comparable to HRIS)Monitored all position type for benefits eligibility, conducted benefits orientations, initiated enrollment via DIS system (comparable to HRIS) that is directly linked with the Health Care AuthorityManaged healthcare budgets; billing out to other institutions for Associate Faculty, monitored accounts, billing departments, etc.Disseminated all benefits information to employees, researched and responded to benefits/retirement/leave inquiries (FMLA, ADA, Sabbatical, COBRA, and leave without pay alternatives) Analyzed and summarized data and prepared reports via computerized and/or manual systemsProvided guidance to supervisors and conducted informative managerial trainingWorked with State Department of Personnel regulations, Higher Education Coordinating Board, State Board for Community and Technical Colleges, Human Resource Management CommitteeCoordinated and hosted annual Benefits and Wellness FairRevise/Update Human Resource policies as necessaryAssisted with several high profile recruitments (job posting, reference checks, candidate correspondence, contact for interviews, coordinating interview times, hosting)Managed HR/Payroll calendar and served as the initial contact for integrated Human Resources/Payroll Department

Maintained control and organization of the Device Master Records for medical laser systems and rewrote Quality Records proceduresAnswered, screened and forwarded calls and greeted persons entering establishmentMaintained control of confidential documentation and drawings with current revisions in compliance with International Standard Organization and Food and Drug AdministrationMaintained employee training files (hard copies of documentation and electronic tracking in compliance with ISO and FDA standards) and issued certificates to employeesCreated and enhanced a filing system of 9,500 records, and created indexing methods that provided a direct link to the elements of the ISO standards